Illinois budget crisis impacting non-profit organizations — Part 3

illinois budgetEarlier this week and last week, I started writing about the State of Illinois’ budget crisis and how it is impacting non-profit organizations. In Part 1 of this series, I shared survey results provided by United Way of Illinois along with other insights and perspectives . In Part 2, I talked to a non-profit executive director whose organization lost significant funding as a result of Illinois’ budget impasse and shared some surprising developments. Today, I have a suggestion for Illinois non-profit leaders to mull over as the crisis deepens (and there is lots here for non-profit leaders from other states to chew on, too).
Frog in boiling water
We’ve all heard the story about frogs and boiling pots of water. Right?
Assuming that some of you haven’t any clue of what I’m talking about, here is a nice summary from Wikipedia:

“The boiling frog is an anecdote describing a frog slowly being boiled alive. The premise is that if a frog is placed in boiling water, it will jump out, but if it is placed in cold water that is slowly heated, it will not perceive the danger and will be cooked to death. The story is often used as a metaphor for the inability or unwillingness of people to react to or be aware of threats that occur gradually.”

I have no clue what the origins of this old story are, but I do know this . . .

IT IS A MYTH!

boiling frog1Don’t want to take my word for it because you might have heard it from your grandfather or another beloved family member. No problem … I completely understand. Let me provide you with scientific proof. Simply click here, click here for more, and click here if you are in deep denial.  If you clicked all three links, I’m guessing you probably also believe a number of other grossly inaccurate things about other animals and suggest you the Snopes.com article titled “Critter Country: Wild Inaccuracies
So, what does any of this silliness have to do with non-profits and the Illinois budget impasse?

Your organization is like a frog!

In other words, your non-profit should (and likely will) jump out of the boiling waters of government funding if things get too hot. It is a simple matter of survival.
Question #1: When?
I’ve lamented too often — right here on this blog — that too many non-profit boards operate poorly. They don’t understand (and sometimes reject) their legally defined fiduciary responsibilities, focus their meetings obsessively on monitoring rather than governance, micromanage the organization and its staff, rubber stamp things (oftentimes very important things) that staff put in front of them, and my list can go on and on.
If anything in the last paragraph describes your organization’s board of directors, please hear me clearly . . .

You’re at risk!

In other words, you might just be on the road to proving all of the scientists, who said in the last section that “the boiling frog story is an urban legend,” are liars.
boiling frog2Your board is likely made up of smart people. If they aren’t being used (at a minimum) as a “sounding board” on the issue of government funding and what to do about it, then my suggestions are:

  • Stop business as usual in your boardroom
  • Start adding a 45 minute “generative discussion” agenda item to every one of your monthly meetings for the foreseeable future
  • Focus your discussions around various aspects of your government funding situation
  • Bring in guest speakers who know more than you do about state funding and your grants
  • Pose open ended questions and facilitate an engaging dialog where everyone is encouraged to share their thoughts and feelings
  • Don’t just have theoretical conversations … also pose action oriented questions (e.g. what are our options? what should we be doing?)

If you and your board can make this adjustment in non-profit governance, I guarantee you that . . .

It will be clear when it is time to jump out of the boiling pot!

Question #2: What?
boiling frog3Of course, the more difficult question for most non-profit organizations is “What to do about it?
If your organization isn’t reliant on government funding, the answer is easy . . . carry on and try not to gloat too much around your non-profit friends. For those of you who rely on modest (or perhaps significant) government money, then you want to keep reading.
If you and your board have decided the water is getting a little too hot, then here are a few suggestions:

  • Re-exam your non-profit revenue model
  • Explore other models (refer to previous section about generative discussions in the boardroom)
  • Make a group decision about which model (or hybrid model) is best for your organization at this time
  • Don’t try to turn the battleship all at once … choose one (or a few) things to “try on for size” and experiment with small aspects of your new revenue model (e.g. write a private sector foundation grant, engage a corporate partner, identify prospective individual donors and start a conversation with them; write a business plan for a potential social enterprise, etc)
  • Invest time, energy and effort in evaluation of every new thing you undertake and commit to nurturing a culture of improvement and excellence
  • Celebrate every success from top-to-bottom and side-to-side of your organization (no matter how big or small it may be)

If you got this far and still find yourself scratching your head over the idea of different non-profit revenue models, then you need to click-through and read a Bridgespan white paper titled “Ten Nonprofit Funding Models“. I also highly suggest clicking on and reading every hyperlink embedded in the white paper.
If you don’t believe your organization can do this without help, then I have some good news. There are countless non-profit consultants (myself included) who are available for hire.
Stop listening to stupid people
boiling frog4I’ve heard state funders (e.g. foundations, United Ways, etc) say loudly and clearly, “The state cannot expect funders to fill the gap created by the State“.
I do NOT believe foundation leaders and United Way professionals are “stupid people“. However . . .
I have heard some people (in fact some are even dear friends of mine), amplify the cautionary words of foundations and United Ways and then twist them by concluding “private sector philanthropy” cannot fill the gap. It is these folks to whom I urge you to please stop listening.
The reality is that foundations, corporations and United Ways only account for 20% of the $358 billion of charitable giving. The remainder of the pie (a huge whopping 80%) comes from individuals either directly or through bequests.
Moreover, charitable giving is only 2% of our country’s GDP.
The pie can be increased. There is room to expand and grow. Foundation leaders and United Way professionals never said private sector philanthropy couldn’t be the solution (or at least a big part of the solution). They were simply say that politicians need to stop telling voters their organizations will fill the gap.
Are you a doubting Thomas? If so, then I have a proposition for you . . .
Add this topic to your board agenda. I think it makes for an awesome generative discussion. If you’re an Illinois non-profit organization and you’re looking for someone to speak in your boardroom on this subject and facilitate a generative discussion, then please contact me because I would be willing to consider it.
Next up in this blog series?
I’ve sent emails to a handful of politicians and policymakers who I trust and respect. I’ve invited them to share their thoughts on this subject. If any of them respond, then I’ll publish those next week.
In the meantime, please use the comment box to share your thoughts and experiences on the Illinois budget impasse, the impact you’re seeing on the non-profit sector, your thoughts on what organizations should be doing about it, or anything else that is top of mind regarding the state of government funding (federal, state or local) and those trends. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

What can your non-profit learn from the U.S. presidential primary elections?

huckabeeFor me, sometimes people speak the truth and it hits me in such a way that I have a hard time getting it out of my head. It rolls around like a pinball in my brain, and the only way for me to stop the experience is to write about it. Well, this happened again on January 28, 2016 at approximately 10:15 pm while I was watching a Special Edition of Hardball with Chris Matthews. It occurred during an interview with Mike Huckabee, when the former presidential candidate said something close to the following (and if memory serves me correctly, I think it was in response to a question about the primary election system):

“Nothing changes. The train is being driven by the donors.”

(Disclaimer: I scribbled this down within 30 seconds of hearing it. I might have the quotation slightly wrong, but I’m really darn close. I went looking for the transcripts of the show, but couldn’t find anything online.)
(Another disclaimer: I plan on exercising tremendous restraint today. I won’t share political thoughts on topics such as campaign finance reform, Citizens United, Super PACs, etc. So, please feel free to continue reading if you are interested in how this ends up being a (hopefully) thought-provoking blog post on non-profits.)
The first thought that ran through my brain after hearing Huckabee’s commentary about the influence of donors was . . . “Wow! I can’t believe he just said that. How incredibly honest of him.
The second thought that ran through my brain was . . . “Ugh! Shouldn’t it be voters and not donors who are driving this train?
My next thought surprised me . . . “I wonder how many non-profit organizations are being driven by donors?
I know how easy this question is to dismiss. If I’ve heard a non-profit soapbox speech once, I’ve heard it hundred of times about how someone’s organization is sooooooo mission-focused or veeeeeeeery cleint-focused. While I am not casting doubt on these claims, Huckabee’s utterance got me thinking.
Have I seen individual donors come to the table with their checkbook and an idea they want funded? Yes, I sure have.
Have I seen individual donors place strange restrictions on their charitable giving in an effort to drive an agenda (sometimes a political or religious agenda that has little to do with the actual organization they are giving money to)? Yes, I sure have.
What about private and corporate foundations and their published “giving guidelines“? Is this sometimes an exercise in control? Agenda setting? Managing corporate liability? I think it could be viewed that way by some people.
What about the United Way’s Community Impact model? While I see it as generally positive, isn’t the desired effect to align charitable giving around a community’s top socials needs and gaps in order to solve those problems? That’s the way this United Way donor views it.
Before any of you overreact, let me say the following:

  • I am not suggesting donors are evil people with bad intentions
  • I am not saying foundations shouldn’t have giving guidelines
  • I am definitely NOT attacking the United Way

However . . .
I do see some non-profit organizations starved for money and engaged in what I would characterize as “chasing dollars“. I’ve even seen some organizations go so far as changing their mission statement, broadening it to a point of being all encompassing, and resigned to asking and applying for funding they have no business doing. I’ve also seen “scope creep” bankrupt an organization and drive it out-of-business.
I’m going to end this blog post here because my intention wasn’t to get on a soapbox today. My intent was to give you a mental poke and get you thinking about some of the following questions:

  • As Mike Huckabee framed the question, “Who is driving your organizational train?” And how confident are you in your answer?
  • What percentage of your revenue streams come from government funding? If it is greater than 50%, then can you honestly say your funder(s) don’t have a significant impact on the direction of your organization along with countless other things? (e.g. staffing ratios, program offering, outcomes measurement, etc)
  • Are you client-driven? Community impact focused? Mission-focused? What facts can you point to that affirm this belief? If I asked your board the same question what answer would they give? And would it match your answer?
  • What processes or organizational structures do you have in place to assure you aren’t simply “chasing dollars“?
  • Can you think of the last time you were faced with making a decision about a contribution being driven by a donor’s agenda rather than your agenda? If so, what happened? How did you handle it? Who did you consult?
  • Generally speaking, how much INFLUENCE do your donors have with you, your board, and your overall organization? Regardless of your answer, how do you feel about your answer?

As I always say, we can all learn from each other. Please scroll down and share your thoughts and experiences in the comment box.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Making the case for periodic assessment of your non-profit organization

assessmentA few weeks ago I received a call from a friend who asked me (aka The Healthy Non-Profit LLC) to submit a proposal to conduct an organizational assessment for a regional non-profit organization. He recently joined the board of directors of this organization, and during his first few meetings he concluded that his fellow board members might need a little “perspective”. As we spent a little time on the phone framing the proposal, he made a very specific request of me . . .

Please go into great detail about why it is a best practice for non-profit organizations to invest in an organizational assessment facilitated by an external consultant.”

In the space below, I attempt to elaborate on this question by sharing two personal non-organizational stories that I consider analogies for non-profit organizations. I also end this post by sharing the actual one-page of text I included in my proposal and ask DonorDreams readers to please use the comment box to help me add/subtract to this case for support (for the benefit of future proposals).
Story #1: Mom & Dad aren’t on the same page
Mom_DadI am a lucky son because both my Mom and Dad are still married and living in the same community and same subdivision where I grew up (except they moved across the street when I went away to college). A few years ago, both of my parents retired and have been trying to figure out what to do with their new found time.
Just the other day while visiting Mom and Dad, the conversation turned to the subject of “To Infinity and Beyond“. To clarify what I mean by this, here are a list of questions that were being asked and not really answered:

  • How long do you plan on staying in your current house?
  • Have you given any thought to what you want to do when staying where you’re at doesn’t make any more sense?
  • Oh? You want to move to Florida? When were you thinking you might do that?
  • Where in Florida do you see yourself living?
  • Are you keeping the house in Illinois and planning to live like “snowbird retirees“? Or are you selling the house? And when are you planning to do that? And when do you plan on thinning out all of your STUFF?

UGH!
If you’ve ever gone down this road with your parents, you know how frustrating this discussion can become.
In my instance, it became clear that these two people, who spend approximately 75% of their lives no more than 100 feet from each other, were NOT on the same page. I’ll spare you the details (and protect their privacy), but suffice it to say one of my parents has a two-year plan in mind and the other was taking the long view with a 10-year plan. And this was just the beginning of their differences.
So, what does this have anything to do with your non-profit organization and the best practice of periodic organizational assessment?
Simple . . .
Next time you are in your boardroom, I encourage you to stop whatever you’re doing, look around the room at each of your board volunteers and imagine how each one of them would answer the following questions:

  • Who are we as an organization? Why do we exist?
  • Where are we going as an organization?
  • Where should we be going as an organization?
  • What is currently working well for us?
  • What are we challenged by?
  • What opportunities exist outside of our four walls that we should be trying to take advantage of?
  • What storms are brewing on the horizon that we need to better position the organization for?

I guarantee that if you do this exercise honestly, you will probably find the same thing I found with my parents which is . . .
You will see awesome people, who are engaged around shared values and a mission, BUT who all have a slightly different view on things that are very important to your organization.
It is for this reason that periodic assessments are necessary. If done by someone external to your organization (possessing a fresh set of eyes and ears), then you can learn a lot about what isn’t being said and then incorporate it into the next step — a planning process (of some sort).
Story #2: My trip to the doctor
doctorI’ll keep this story short and sweet since this post is getting too long. Yesterday, I went to my doctor for my annual physical.
Why did I go?

  • A bump recently appeared on my finger
  • I’ve been fatigued more than usual lately
  • I’ve had the same cold virus going on five weeks now
  • And a variety of other little reasons that I shouldn’t go into on the internet LOL

You’ve probably heard that an annual physical examination by your doctor is a best practice. In fact, it is  strongly encouraged by most insurance companies that typically don’t even charge you a co-pay for such a visit.
Why is this form of annual assessment of your health considered so important by health practitioners?
Simple . . .  there are things you cannot see and do not have knowledge of that this assessment will help diagnose and lead you to act upon. The same logic holds true for your non-profit organization.
editAsking a small favor of you . . .
As I explained at the beginning of this post, the following is approximately one page of text that I included in my recent proposal. Would you please do me the small favor of reading it and provide your two cents on what you would add or subtract from this written case for support? You can also simply tell me what is missing (or what you really like) in the comment box below. My plan is to incorporate your feedback into the next proposal I’m asked to write like this one. Thank you in advance for your help.  🙂

Why is periodic assessment a best practice?
In layman’s terms, periodic organizational assessment is akin to a physical exam that people periodically engage in with their physicians.
While assessments take many different shapes, almost all attempt to answer the following questions:

  • Who are we?
  • Where are we now?
  • Where do we want to go?

Answers to these questions typically become a precursor to board activities such as creating an organizational:

  • Long term plan
  • Strategic Plan
  • Business Plan
  • Short-term tactical plan

While looking carefully at the question of “Who are we” might seem silly to some people, it is important because organizations morph and change over time. Moreover, the “need(s)” that an organization was initially created to address may no longer exist or may have evolved.
The question of “Where are we now” is oftentimes difficult to ascertain without the help of an external consultant. The reason for this is the same reason people pay therapists / counselors to help assess what is going on inside of ourselves. The simple truth is that it is hard to get outside of our own bodies to see what is really going on. What makes this even more difficult with non-profit organizations is the fact that there are many different people sitting around the boardroom table oftentimes with various opinions and perspectives.
The question of “Where do we want to go” is more of a planning discussion than it is an assessment question. However, good organizational assessments have the ability to access what various stakeholders are thinking about the future. Being able to see all of these different viewpoints can help the board frame productive discussions at the start of a planning process focused on vision and goal setting.
As it is illustrated on the previous page, organizations go through a predictable lifecycle, and an organizational assessment can help board volunteers see where they are at in that cycle and have productive discussions about what to do about it.


 
Thanks for indulging me today. I appreciate being able to share a few stories and a portion of a business proposal with the smart readers of the DonorDreams blog. I truly believe that we can all learn from each other (as I’ve stated hundreds of times over the last five years of blog posts). Today, I am doubling down on this believe by asking for your feedback. I appreciate your willingness to participate in such an exercise.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Storytelling can be so much more than just a fundraising tool

storytellingLast night I met with a non-profit board of directors, and we spent an hour talking about the “Three Stories You Need To Tell“. I centered the discussion around the Nonprofit Storytelling for Board Members curriculum developed by Chris Davenport at 501 Videos LLC.
It was a great evening (in this facilitator’s opinion). We talked about the importance of developing each board volunteer’s “involvement story” as well as developing an organizational “impact story” and “thank you story“. At the end of the meeting, worksheets were distributed and work groups were formed. The excitement and buzz around developing the first draft of stories that will be shared at the organization’s next board meeting was palpable.
For me, I’m excited for this organization because I suspect cultivating a culture of storytelling will jump start this board’s resource development efforts. More importantly, I believe a storytelling culture can used during planning processes to engage board members in:

  1. organizational assessment
  2. vision casting

Let me take a moment to explain . . .
Assessment
assessmentHow many times have you been handed pages full of data at the start of any type of planning process (e.g. strategic planning, resource development planning, etc). You are typically asked to look for gaps in addition to organization strengths, weaknesses, opportunities and threats.
This type of work is foundational and important to any planning process. However, the board president at last night’s meeting would tell you that data looked at within a vacuum is worthless.
So, the question I posed last night is: “What if we used a storytelling paradigm to contextualize our organizational data at the start of a planning process?
For example, let’s say your data is telling you that you served 25% fewer clients in 2015 than 2014. Rather than just accepting that data point at face value, your board could drill deeper to find the stories behind why this is happening. Perhaps, the story of one of one of the 2014 clients who stopped being a client in 2015 could be told and a deeper understanding of what is happening could be achieved by decision-makers.
I would argue that a deeper understanding of your organizational data will enrich your planning process.
Vision casting
visionAfter the assessment phase of any planning process is over, it is common for boards to spend time developing a vision for the future. It is upon this vision that goals, strategies, tactics and metrics are all built.
For years, one of my favorite “vision casting exercises” has been asking board members to pretend they are newspaper reporters (I probably like this exercise because I used to run a small town newspaper many years ago).
I ask them to envision themselves five or 10 years in the future writing a story about their organization. Of course, the question is: “what is that story about?
As part of this exercise, I ask everyone to write their story and share it with the group. This gets everyone engaged in creating a collective vision.
Of course, this is nothing more than using storytelling as a tool to create a vision.
The question I asked last night was what other storytelling exercises could we develop to create a shared vision? Could we even use storytelling as a brainstorming opportunity to develop organizational goals and strategies?
I believe the answer to these questions is YES because of what Chris Davenport tells us are the “Thee C’s of Storytelling“:

  1. Character
  2. Connection
  3. Conflict
  4. Conquest

It is this final “C” that has me believing a storytelling approach can get board volunteers thinking about goals and strategies. After all, if every good story needs to end with how the main character will solve the conflict, then doesn’t this get people talking about your organization’s potential “future state” (aka vision) but also possible solutions (aka goals and strategies)?
I believe it does, and we’ll get a little closer to the truth at the future board meetings.
storytelling dvdI’m not trying to sell Chris Davenport’s products today, but if you haven’t checked out his storytelling DVD and collateral materials you may want to do so. Click here to learn more about his DVD product. Click here to learn more about a very useful brochure that can accompany the DVD or be used as a standalone resource. Click here to learn more about his free field guide and journal.
Again, I will not profit from any of this. I do not have a business relationship with Chris other than the fact that I’m a customer and purchase resources from him. OK, OK, OK . . . I guess I am smitten with this work and have found his stuff useful in my some of my consulting projects. Regardless, I won’t see a penny of anything you decide to purchase anything from him.
Does your organization do any storytelling? Please scroll down and use the comment box to share how you employ the power of storytelling? What have been the results? Has it changed anything in your organization (e.g. are board members better fundraisers now, is your planning process more dynamic and engaging, have you used storytelling to enhance your board governance and board meetings, etc)?
We can call learn from each other. Please take a moment to share.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Nominating committee versus board development committee?

recruitmentI belong to a professional association and recently agreed to join their nominating committee to help the board of directors fill a few expiring board terms. This volunteer experience has made “board recruitment” top of mind for me over the last few weeks. I also can’t stop thinking about the various organizational structures and strategies/approaches to board recruitment. When this happens to me, I know there must be a blog post brewing.
Nominating committee approach
This method of undertaking board recruitment was what I was first exposed to as a young non-profit professional working for the Boy Scouts of America back in the 1990s.
A nominating committee is:

  • typically an ad hoc committee
  • pulled together a few months before existing board terms expire
  • composed of both board members and various other stakeholders
  • responsible for identifying board prospects
  • responsible for pulling together a slate of volunteers for a larger body of membership to consider

There are variations on this approach.
I’ve been involved in nominating committees responsible for:

  • identifying and evaluating prospects
  • ranking prospects
  • building a slate of prospects
  • presenting a slate of prospects to the membership (where the slate is exactly equal to the number of vacancies that need to be filled)
  • asking the at-large membership to approve the slate or send the nominating committee back to the drawing board to re-develop a different slate

I’ve also been involved in nominating committees responsible for:

  • sifting through nominations from the field
  • interviewing applicants (based on board gap assessment and what the board needs with regards to skill sets and experiences)
  • constructing a ballot of vetted prospects without regard for how many vacancies need to be filled
  • asking the at-large membership to vote for a smaller subset of what appears on their ballot

Board Development / Board Governance Committee
The alternative to an ad hoc Nominating Committee is a Board Development (or board governance) standing committee. In the last 15 years of my non-profit career, I’ve become more familiar with this approach to board recruitment.
A board development committee is:

  • standing committee that meets throughout the calendar year
  • composed of both board members and various other stakeholders
  • responsible for gap assessment
  • responsible for identifying and evaluating board prospects
  • responsible for recruiting board prospects
  • responsible for onboarding and orientation of new board volunteers
  • responsible for developing and implementing a board training calendar (e.g. external conferences as well as boardroom trainings)
  • responsible for annual review/evaluation of individual board volunteers
  • sometimes a resource to the board president on governance issues (e.g. assistance with committee structure, meeting design, annual board retreat, etc)

My two cents
I personally like the board development/board governance standing committee option over the old fashion Nominating Committee approach for the following reasons:

  • It feels more comprehensive in its approach to building/sustaining an organization
  • It feels more strategic with regards to aligning skills/experiences of volunteers with organizational talent gaps
  • It feels focused and more permanent (rather than “it’s that time of the year again” mentality)

In a perfect world, I believe your organization is best served when you can align your board development practices with approaches that are intentional, mindful and strategic.
While I recognize that membership-based organizations might struggle with this approach, I still think a board development committee can work in those environments and accommodate practices such as a “call for nominations” from the at-large membership.  In these situations, if there needs to be voting from the membership, then I obviously favor the practice of putting a slate of prospects in front of the membership for a thumbs up or thumbs down vote.
Your thoughts? What does your organization do to be intentional, mindful and strategic with its board recruitment, development and governance? Please scroll down and provide your thoughts and experiences in the comment box. After all, we can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

How to Retain Employees in Today's Job Market

Hi, DonorsDreams Readers! It’s me, Marissa. I’m covering for the blog for Erik as he sails the ocean blue on a well-deserved vacation. Today’s post was written by Denise Benages, an HR professional for over 16 years. She shares with us best practices for retaining employees in an ever changing job market. Thanks, Denise!


Once upon a time, people stayed at their first job, moved up the ladder and received a gold watch when they retired. How very Ward Cleaver!
retaining-employeesWelcome to 2015, where the average worker will have 12-15 jobs in their lifetime. Ten of those jobs will be held before the age of forty. So how is a nonprofit to function in the land of no golden watches? Well, we must ask ourselves, how do we retain employees.
First, let me ask you, do you have a retention strategy? In a 2013 survey of nonprofits, 90% did not have formal retention strategy. However, the majority of them did have informal retention strategies. Let’s talk about how you make an informal retention policy into a formal one.
Your first step is to evaluate your policies. What are you doing to keep your employees? What is your turnover rate? Are you turning over staff in a particular department? These questions will lead you to discover what issues your nonprofit faces when it comes to retaining employees.
Remember that statistic about having 10 jobs before the age of 40? It should not be surprising that entry and mid-level staff were reported to be challenging to retain (30% and 40%). It is interesting to note that the numbers were much lower at the experienced-level (17%) and executive level (only 4%). Yet, most HR training dollars are spent on leadership training rather than job specific or business skills training. When surveyed on staffing challenges, 49% of non-profits are concerned with retaining entry level staff.
Retention is extremely important to nonprofits because turnover costs can be as much as 50-60% of an employee’s annual salary when you consider the cost of recruiting, onboarding, accrued time off, workflow disruption, lost clients and replacement costs. So it’s imperative that we look at why employees leave and how we can monitor this.
Here are some of the most common reasons employees leave their current positions:

  • Dissatisfaction – To examine this, immerse yourself in each department. Pay attention and monitor the feeling in the office. Conduct exit interviews to determine why people were unhappy at your non-profit.
  • A Better Opportunity – Employees are always looking to move up, you will not be able to stop some of this turnover. But you can ensure they know you have a career path for them. Build goals into the review process, so employees are clear of what they need to do to move forward. Employees only look when they don’t see their next step.
  • Following Their Map of Success – Some employees know they have do to A, B & C to get to the next place in their career. Their current position may have been a stepping stone from the beginning. Turnover can be stopped before an employee is even hired. Dig deeper in your interview to see where an employee aspires to be. If their dream is not available in your organization, they might not be the right candidate.
  • They Just Quit – This is the most important turnover to dig into because they are reacting to something negative in your organization. You need find out if it’s the job, harassment, bad management, skipped over for a promotion or any other HR situation. You may not be able, or want, to save that employee but it’s important that you resolve a systemic issue before you replace the employee.

We touched on why people leave, but it’s equally as important to know why they stay. You would be surprised to hear it’s not the money.
Recruiting-Retaining-Quality-Employees-croppedHere’s some reasons employees find more important than money when considering staying with an organization:

  • Job Satisfaction – Employees need to enjoy their work and believe their job is important. Give them feedback on how they are doing and how it’s helping the company. Tell them randomly during the year, not just in a review.
  • Employer/Employee Relationship – It’s imperative for employees to have good communication with their supervisor and have a good working relationship. They don’t have to be friends, but need to be considerate and fair. Make sure your team is trained on how to deal with employees. Observe their interactions and coach them.
  • Training and Development – Your investment in them shows them loyalty and commitment. They will give you the same in return.
  • Work/Life Balance – Your organization may not be able to be competitive with salary, but you can also compensate staff with paid time off, flexibility in schedule, or telecommuting.

While retaining employees might seem challenging; the good news is the most important thing you can do to retain your employees is to listen to them. If you do that, you have all of the answers right in front of you and may be able to hand out a gold watch or two.
DeniseBenages

What skills and experiences are critical to your board volunteers' success?

boarddev1Do you know which skills and experiences are most important for a new board volunteer to possess in order to succeed on your board? Knowing this could help your organization conduct better prospecting exercises and result in better prospect recruitment lists. Today’s post is the third in a three part non-profit board development series that started last week.  During this time, we focused on a recent survey released by our friends at non-profit technology research firm  Software Advice of 1,545 board volunteers and people tasked with recruiting new board members. The survey’s key findings probably won’t surprise you, but the implications might change the way you think about your organization’s future board development efforts.
The final two findings of SoftwareAdvice.com’s survey that caught my eye related to skills and experiences. The first finding was:

Basic computer skills (e.g. email, Excel, etc) are the most important technology skill for service (44 percent).

The remaining 66% of responses were as follows:
nonprofit-board-tech-skills
The other finding was:

Fundraising experience was the most cited (24 percent) skill set and experience that has the greatest impact on a board member’s success.

The other responses included:
nonprofit-board-professional-skills
As I digested these final two findings, I immediately had two visceral reactions.
Was Carol Weisman wrong?
weisman1If you haven’t heard Carol speak or read her books, then you need to figure out how to check those things off of your non-profit bucket list. She is amazing!
When I read the study’s finding about “basic tech skills,” my mind immediately wandered back to a Boys & Girls Clubs of America conference hosted somewhere in the Midwest more than 10 years ago. Carol was one of the keynote speakers, and she was talking about building an amazing board of directors.
I remember her sitting on a stool on a large stage with a wireless lapel mic telling fun stories about non-profit boards and individual board volunteers. She was also likely promoting one of her many books. I was a relatively new and young non-profit executive director, and everything she said sounded right on target.
During Carol’s presentation, one of the things she talked about was how technology is changing non-profit boardroom dynamics.  She shared a story about a board she had worked with that had embraced technology. If my memory serves me correctly, the following were just a few examples:

  • Every board member was provided a laptop computer by the organization
  • Board members received their board meeting agenda and info packet electronically
  • Volunteer who were out of town for meetings would use their webcam and remotely attend and participate

weisman2I am a member of GenX, and this news made my heart sing. I was so excited to hear that my Baby Boomer board could be transformed into that type of board. I came home from that conference with renewed focus and determination to figure out how tech can help my board become more engaged and efficient in governance.
I started digitally scanning my board packets. I created an intranet site for the board. I uploaded board packets and other materials (e.g. policies, procedures, etc) to the intranet. Needless to say, no one followed me, and I abandon my tech efforts a year later.
The lesson learned was:

“You get the board you recruit!”

We had not recruited the board that Carol described in her conference keynote speech. My board development committee had not included “better-than-basic tech skills” as a skill set criteria. The result was that my board possessed basic tech skills related to the Microsoft Office productivity suite and email. They were light years away from going paperless and using Skype.
So, I guess Carol wasn’t “wrong” because tech will obviously change the boardroom experience, but . .

  • change will likely take much longer than we thought (and will likely happen when GenX and Millennial board volunteers make up the majority on most boards)
  • change will occur faster only if board development and board governance committees include tech skills in their search criteria when assembling their prospect lists

If you are looking for additional board development tools to add to your organization’s board development toolbox, then you should read a wonderful blog post by the National Council of Nonprofits and check out their hyperlinks to additional online resources. The post was titled “Finding the Right Board Members for Your Nonprofit“.
Fundraising experience is underrated
scaredWhen I read that only 25% of survey respondents identified “fundraising skills and experiences” as having a great impact on a board member’s success, I literally groaned and rolled by eyes.
Sure, it was the number one response, but it was still only one-quarter of respondents. As my 10-year-old niece would say . . .

“Really? Seriously?”

I suspect that fundraising might not be as important for non-profits that rely on fees and government money to buoy their business model, but the vast majority of non-profits with which I’ve worked aren’t hospitals and universities. Many non-profits have fundraising at the core of their business model, and it is one of the most difficult things I’ve seen board volunteers struggle with.
More oftentimes than not, when I’ve seen a board volunteer frustrated and on the verge of resigning, it usually has something to do with fundraising.
Of course, the solution is the same as I mentioned in the last section . . . “You get the board you recruit, and the board development committee needs to include fundraising skills and experiences in their search criteria.”
The tougher question is “what are fundraising skill and what should we be looking for?” My suggestion is to look for the following when going through prospect identification and evaluation exercises:

  • people who donate to other charities and appear to have an appreciation for philanthropy
  • people who are social and appear to have larger than average social networks
  • people who have served on other non-profit board with a business model rooted in fundraising
  • people who belong to service clubs that organize fundraising activities
  • people who are passionate about your mission (e.g. are willing to walk across hot coals to achieve success for your organization)
  • people who are well-versed at “closing the deal” in their professional lives (e.g. people who work in sales, banking, self-employed, etc)
  • people who are assertive, persuasive, good communicators, relationship builders, etc.

Gail Perry speaks much more eloquently than I do on this subject. You might want to read her blog post titled “Mastering the ‘Soft Skills’ of Fundraising” and figure out if you can add any of those qualities to your board development prospect identification and evaluation process.
If you missed the earlier blog posts in this board development series, I encourage you to investigate the previous two posts from last week. You might also want to click-through and read SoftwareAdvice.com’s full survey report titled “Tech Skills and Other Considerations  for Joining a Nonprofit Board IndustryView“.
What are your thoughts and experiences regarding tech and fundraising skills and experiences and your board of directors? Are you doing anything different now as part of your board development process that might help other non-profit professionals and volunteers re-think their approach? Please use the comment box below to share.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
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http://www.linkedin.com/in/erikanderson847

How much time will it take to serve on your non-profit board?

thoughtsDo you know what is rattling around someone’s head during your non-profit board recruitment process? Knowing this could help you design a better process with better tools. This week and part of next week, we are focusing on a recent survey released by our friends at nonprofit technology research firm Software Advice of 1,545 board volunteers and people tasked with recruiting new board members.The survey’s key findings probably won’t surprise you, but the implications might change the way you think about your organization’s future board development efforts.
The second key finding of SoftwareAdvice.com’s survey was:

“The most important consideration before joining a board is level of expected involvement (50 percent).”

The remaining 50% of responses were as follows:
nonprofit-board-considerations
There are many different board development tools that organizations develop and use during the recruitment process to help answer a prospect’s question about involvement. The following are just a few examples:

All of these are great resources that you hopefully have in your board development toolbox.
Perhaps, one of the most unique tools I ever saw was a document titled “120 Hours That Will Make A Difference“. I’ve changed the names to protect the innocent, but I’m pasting the content of that document in the space below:


 120 HOURS THAT WILL MAKE A DIFFERENCE

Of the 8,760 hours that make up a calendar year, our organization and the clients it serves needs 120 of those hours.  When properly allocated, these hours have a huge impact on our organization and the kids that we serve.
Meeting Attendance

  • 12 hours at board meetings.
  • 10 hours at special events and fundraisers.
  • 10 hours in committee work.

Advocacy/Raising Awareness

  • 10 hours talking about our organizaiton with family, friends, associates, business vendors, religious groups, civic organizations and prospective donors.

Influencing

  • 18 hours convincing foundations, United Way trustees, local government officials, state legislators, business and community leaders that contributing to our organization is a wise investment.

Reading and Responding

  • 6 hours reading and responding to information sent to you from our organization.

Planning

  • 8 hours attending and participating in annual board retreats and strategic planning workshops.

Fundraising

  • 18 hours placing calls, writing letters and making asks in support of the organization. This time is best used assisting with one or more of our major fundraising events.  Remember, in order to ask for donations you must be willing to first give yourself.

Becoming Educated

  • 28 hours attending trainings and orientations, conferences and spending time in the organization’s facilities with clients and staff. It is important for you to be engaged in the mission to better understand the urgency of the work we do.

120 hours per year equates to 10 hours per month, or about 2 ½ hours per week in support of an organization that is making a difference in our community.  The commitment is modest, but it is time well spent.

ARE YOU WILLING TO MAKE A DIFFERENCE?


So, what do you think about the document?

  • informative
  • specific
  • eye opening
  • daunting

I know some of you are likely thinking that a tool like this will likely scare off some people . Well, my response is:

good news

You are not looking for warm bodies to sit around your boardroom table. You have serious work that needs to be accomplished, and that work will take a commitment of time from a group of very talented people.
Think of it another way. How upset would you be if someone lied to you in order to gain your commitment of time?
This question is top of mind for the majority of board volunteer prospects with whom you are talking. So, what are you doing to clearly communicate the answer to this critical question? Additionally, what else are you sharing with prospects during the recruitment process? Please scroll down and use the comment box below to share your answers to this questions. You are also more than welcome to share links to other documents and resources you find helpful in answering this question.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Non-profit leadership is the great equalizer

leadership2Last night I had the privilege of being invited to a non-profit organization’s year-end holiday party stewardship event. In attendance were board members, capital campaign volunteers, auxiliary members, and various other stakeholders. There was no solicitation presentations, but there were a few powerful testimonials from alumni and lots of gratitude. The energy in the room was palpable, and I was reminded me of the old expression that “hope floats“.  It was in this dynamic setting that I had an amazing conversation with someone about the power of leadership.
In the middle of the event, I got locked into a conversation with a former board member. He is an alumnus of the agency’s programs, and he did two different stints on the board of directors. So, the conversation naturally migrated to how much the organization has changed throughout the many decades he has been involved.
Right in the middle of the conversation about organizational change and capacity building, this gentleman paused, appeared to reflect genuinely about what he was going to say, and then said:

“It is all about leadership and who the board hires to lead the organization.”

While I like to think your organization’s formula for success is about a variety of ingredients, I can’t really argue with this wise alumni and former board member’s assessment. I’ve seen lots of organizations overcome large gaps in their formula for success just because they have the right leaders sitting around the boardroom table and sitting in the CEO’s seat.
This comment also got me thinking about a recent CEO job search process that I helped a client lead. There was lots of conversation around “what does the right person look like” and what skill sets and experiences does the right person need to possess.
leadership1The following is a list of competencies and skill sets the search committee reviewed during its search criteria conversations:
Communication skills

  • Informing
  • Listening
  • Presenting
  • Writing

Decision making skills

  • Analyzing
  • Fact Finding
  • Innovating
  • Judgment
  • Problem Solving
  • Systemic Thinking

Developing Organizational Talent

  • Coaching
  • Delegating
  • Performance Management
  • Providing Feedback
  • Staff Development

Leadership Skills

  • Developing Commitment
  • Empowering
  • Encouraging Innovation
  • Facilitation
  • Influencing
  • Leading By Example
  • Managing Change
  • Providing Recognition
  • Team Building

Personal Initiation Skills

  • Contributing to a Positive Work Environment
  • Organizational Awareness
  • Personal Development
  • Proactivity
  • Professional Development
  • Striving for Excellence

Planning Skills

  • Action Planning & Organizing
  • Business Planning
  • Monitoring
  • Project Management
  • Recruitment
  • Strategic Planning
  • Time Management

Quality Skills

  • Implementing Quality Improvements
  • Satisfying Customer Requirements
  • Using Meaningful Measurements

Relationship Skills

  • Conflict Management
  • Meeting Skills
  • Negotiating
  • Networking
  • Relationship Building
  • Teamwork

Safety, Health & Environment Skills

  • Fostering Organizational Wellness
  • Supporting a Safe Environment

Hmmmm? Leadership is the great equalizer, but it certainly starts looking complicated once you begin searching for it.    🙂
What skill sets have you looked for when trying to hire or recruit the right leaders into your non-profit organization? Please use the comment box below to share your thoughts and experiences.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
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Performance management and professional development

professional developmentIt is year-end and I’ve been working with a few clients on year-end things like solicitation mailings, various planning projects, and of course year-end evaluation and 2015 performance management plans. The fourth quarter is a busy time of the year with many different balls to juggle.
When it comes to developing performance management plans, I like to create tools that include the following three parts:

  • measurable performance objectives
  • skill set evaluation (e.g. feedback on how someone does their job from a skill set perspective)
  • professional development opportunities

Let’s face it . . . none of us are perfect and everyone has room for development, education and growth. Right? For this reason, I really like the professional development portion of the tools I’ve been helping clients build in recent months.
I recently read the following about professional development opportunities:

  • 70% comes from on the job learning and targeted work experiences like special projects
  • 20% comes from coaching, shadowing and mentoring
  • 10% comes from training sessions, conferences, etc

This was a “DUH” moment for me, but back in the day when I was developing plans for my staff I used to focus a lot more on formal training opportunities.
Do you include a professional development planning component in your staff’s performance plan? If so, what things do you include, and how does it compare to the aforementioned formula? What type of on-the-job special projects have you used to help employees grow?
Please scroll down and use the comment box below to share your thoughts and ideas. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847