On Tuesday, I completed my three-part blog series on “Non-Profit New Year’s Resolutions” with a post about volunteerism. Coincidentally, later that morning I opened an email from my friends at VolunteerHub containing a guest blog attachment about a study they recently completed about volunteerism. The two posts were not coordinated, but I suspect this is the blogosphere gods telling us that 2015 better be “The Year of the Volunteer” at your organization. I hope you enjoy the following guest post from VolunteerHub’s Corbit Harrison.
Here’s to your health!
Study: Best Practices for Converting Volunteers to Donors
By Corbit Harrison
Chief Operating Officer at VolunteerHub
Is one of your new year’s resolutions to increase donations?
If so, then it would be a great idea to target your volunteer base. Volunteers are among the “warmest leads” for donors and most familiar with your organization. In fact, the recent Volunteering and Civic Life in America study reports: “Volunteers are almost twice as likely to donate to charity as non-volunteers. Nearly eight in 10 (79.2 percent) volunteers donated to charity, compared to four in 10 (40.4 percent) of non-volunteers.”
So, here’s the big question: how does a nonprofit convert volunteers into donors?
VolunteerHub recently surveyed 200 nonprofits on their best practices for donor management. The results show that many nonprofits are still struggling to tap into the true potential of monetary donations made by volunteers.
Below we share some of the challenges — as well as some remedies — that your organization may want to consider for its own strategic planning purposes.
Challenge: Tracking donor management is time-intensive
There’s a laundry list of reasons why, but the end result is the same: many nonprofits are behind the curve when it comes to implementing new technology. So, perhaps not surprisingly, one in three nonprofits responding to our survey are still manually entering data into spreadsheets in order to document donor information. Another 15 percent use a system of their own creation.
Solution: Implement a dedicated CRM
Approximately 50 percent of respondents utilize a constituent relationship management (CRM) system for tracking purposes.
Of those using a CRM, a name that comes up often is Blackbaud’s The Raiser’s Edge. It is the most widely-used CRM among those surveyed (51 percent of this subset). Additionally, once a system is in place, users tend to stay with it; seventy-two percent of respondents have remained with the same electronic donor tracking software for two years or more.
Challenge: Donor management processes are clunky, and data is scattered
Eight in ten of those nonprofits responding to our survey report that their donor management practices leave room for improvement. Manual data entry and validation issues head up the list at 40 percent, with close to another 20 percent identifying the isolation of volunteer and donor data sets as problematic. Other issues cited include ineffectual donation tracking and spotty donor engagement.
Take a look at what some of your nonprofit colleagues shared: “We have multiple pieces of information in multiple places… hard to have transparency around contact information as it relates to volunteers [and] donors.” Another writes, “The biggest headache pertaining to donor tracking and engagement is that it is outdated and inefficient.” Still more comment that tracking volunteer to donor conversion metrics and/or keeping contact information up-to-date present problems.
Solution: Get volunteer management and donor software to “talk” to each other
Best-in-class volunteer management systems and donor management applications are designed to keep their respective data all in one place and integrate with one another. This combines data from both volunteer and donor groups for much more efficient marketing and fundraising efforts. Synchronization between the two systems offers a 360-degree view of your constituents, by-passing the need for time-consuming manual data imports or exports.
VolunteerHub’s integration with The Raiser’s Edge, among Blackbaud’s other CRM solutions, is the perfect example of how integration can build new synergies.
Download the Donor Management Study
Ready to make 2015 the year of converting volunteers to donors? Download our study of over 200 nonprofits and learn:
- CRM utilization rates
- Donor management best practices
- How to reduce manual data entry
- How to engage more volunteers and donors
- Tips for converting volunteers to donors
Click here to download the executive study.
Here’s to making 2015 your best fundraising year yet!
About Corbit Harrison
Corbit Harrison is VolunteerHub’s Chief Operating Officer and has been actively helping nonprofit organizations engage constituents for over 10 years.