Donors remorse is real and easily avoidable

remorseTwas the day after Christmas and all through the house, everyone was sleeping except for me. The reality is that I’ve not blogged in two days because of a deadly combination of holiday festivities and a horrible case of bronchitis. So, this morning I’m sitting at my computer and cleaning out my email inbox looking for blog ideas. There are scraps of ideas everywhere I look, but nothing cohesive was coming together until I opened an email from Tom Ahern, who is one of the biggest and brightest names in the field of donor communications.
Tom’s email newsletter was all over the road. It was speed dating for fundraising professionals.
The one topic that jumped off the page at me was something he termed “Donors Remorse.”  Here is how he described it:

“But there is also a phenomenon let’s call ‘donor’s remorse.’  It’s just like buyer’s remorse: an oppressive feeling of disappointment and doubt that you’ve made a bad purchase decision. It’s a feeling of potential loss that happens immediately and automatically as soon as the first gift is completed.  I’m feeling it right now. I just gave $500 of my hard-earned income to a political candidate whom I trust and admire. And yet I wonder….”

Have you ever felt donors remorse? I have, but I’ve never really processed it this way. So, reading Tom’s words got my brain engaged this morning (which kind of felt nice after days of existing in a fuzzy cold medicine state of being).
beggingI’m not sure about you, but every time I’ve experienced donors remorse, it has been because I made a contribution out of a sense of obligation. Here are a few examples:

  • A friend asked me to make a donation to a charity because he serves on their board of directors
  • A friend asked me to make a political contribution because they were running for office
  • My neighbor’s son was selling stuff for his school’s fundraiser

The reason why donors remorse is a dangerous concept in fundraising circles is because it ties directly back to the idea of donor retention. When making a remorseful gift, the odds of the charity getting gift number two from me is extremely low. Since the non-profit organization most likely doesn’t know this (because they can’t read my mind), they are most likely about to embark on an expensive journey of trying to renew my support.
So, I’ve been thinking about ways to solve this problem this morning, and the answer surprised because it was remarkably simple.

Train your volunteers on how to use your case for support!

The reason why this work and does so every time is because it gets to the root of the problem.
In the three real-world examples I provided, the reason why I experienced donors remorse was because “The Ask” did not:

  • paint a picture of need
  • tell me how supporting the agency, school or cause would help address the need or make the world a better place
  • inspire me

We need to stop asking our volunteers to go out into the world with a fistful of pledge cards to ask their friends to support their cause without appropriate training and support. It also needs to be more than just a quick training on how to use the organization’s case statement.
I can’t tell you how many times I’ve facilitated a campaign kickoff meeting and walked volunteers through the case for support only to find out they don’t use it. They fall back on the familiar fundraising pitch where they ask their friends to do them a solid favor by supporting their favorite charity.
Let’s treat our volunteers like the adults they actually are. Let’s take our trainings a step further by talking about:

  • the concept of donors remorse
  • the reasons why this happens
  • the business costs associated with it happening
  • how to avoid it

If volunteers knew they could help you avoid spending lots of donor renewal dollars in a wasted effort by simply making the ask in the right way, I think many more of them would do so.
I dunno . . . what do you think? Has the cold medication rotted my brain?
I love Tom Ahern, and I think you will, too. If you want to check out his free e-newsletter, please click here and have a look around Tom’s site.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Pre-blog technology might be helpful to your agency's fundraising program

Internet forums: A valuable fundraising resource

By Rose Reinert
Guest blogger
rose1Several weeks ago, when I started this blog series, we discussed the idea of opening the lines of communication with donors through social media outlets. In this week’s post, I dive into chapter five of Lon Safko’s “The Social Media Bible” where he talks about a tool that I see as potentially valuable to enhancing your relationship with your donors.
Internet forums were first seen in the 1970s through private Usenet and were seen publicly in 1995. The forum was the precursor to the blog. Since that time, these forums have built strong community ties, loyalty and trust. They are basically online communities that engage people around various topics.
If you are new to forums, you can do what I did . . . explore and click! The book suggested visiting and joining a site called Yuku, which houses a wide variety of forums. As I began to poke around, it was a little bit overwhelming to see the number of options for communities. However, once I sorted through it a bit, I took the first big step by commenting and soon I was part of the community!
Despite this exhilarating experience, the question remains:

What do community forums have to do with donors or your nonprofit?

First, let’s tackle the question of donors.
internet forumsThere are several benefits to engaging your donors in an on-line forum:

  • Donors can feel more engaged, as well as special for being a part of a community
  • You can utilize a forum to give updates on services, strategies or changes
  • You can also utilize a forum to gather feedback from donors

Second, let’s look at how forums can strengthen your non-profit’s resource development program. I found some awesome and unique communities that offer additional resources that you will definitely want to check out.

Giving Library

The Giving Library is a website that connects donors to non-profits through online video interviews. Donors can explore the online archive to locate, study, compare, and engage with hundreds of nonprofit organizations located across the country. The Giving Library also serves non-profits by enhancing donor access through a compelling medium, increasing overall visibility and providing an opportunity to learn about peer organizations. The Laura and John Arnold Foundation covers 100 percent of Giving Library costs for all non-profits selected to participate.

Donors Forum

Donors Forum is a resource for networking and education, information and knowledge, and leadership and advocacy on behalf of philanthropy and nonprofits in Illinois. This online resource provides information for both the donors and the non-profits with listings of workshops, trainings, publications, and best practices

Both of these forums are just two examples of online communities that work at engaging its audience. If you are new to the concept of online communities and forums, take a crash course and poke around at Yuku. Once you feel more comfortable consider hosting a forum or engaging your donors in two-way conversation.
I would love to hear more about your experiences with online forums and communities!
Has your organization every used an online forum to engage donors? What are some questions to pose to donors that could develop conversation? What have been challenges or downsides of this type of communication?rose draft sig

Is your non-profit's website changing with the times?

Using best practices to improve your agency’s website

By Rose Reinert
Guest blogger
rose1It has almost been a year since I took on my new role as Marketing & Outreach Coordinator for a local federally qualified health center. One of the first things I set my sights on changing was our agency’s website.
Our website was made with love by my President/CEO . . . with lots of love . . . but . . . umm . . . lots of words.
You can imagine this was a very delicate project to propose, but I was determined. I am proud to say that nine months after starting, we launched the new website, and it has been our pride and joy ever since. I will insert a shameless plug for you to check out our new website and see what you think!
In chapter four of “The Social Media Bible,” Lon Safkow presents the subject of “The World of Web Pages.” I loved this chapter! I was intrigued by the history of websites. I also loved reading about the “Eye Tracking Study” that discussed people’s reading patterns and confirmed that we look first, and refer back to the upper left corner the most often.
With all of what Safkow talks about in this chapter, I hit the web and learned more about the role that Web Pages play in philanthropy, engagement and donor relations.
Of course, by now, we know that a website can do wonders for:

  • engaging people
  • sharing your story
  • providing a platform for donations

However, we need to ask: “Is simply ensuring your non-profit has a web site enough?
We learned in last week’s blog that when sending an e-mail or e-blast to an audience, we only have their attention for a few seconds. A website is much the same.
website2Once someone plops on your home page what do they see? Is it mobile friendly? Can they easily navigate it?
Each click and movement to another page is another transaction with our audience. It is also another commitment on their part to give time to learn more. If they grow frustrated, confused or turned off, they can quickly disengage.
In marketing, I often look to those on the cutting edge of technology for trends (in other words . . . those younger than me of course! LOL). There is no doubt that non-profits must figure out how to engage the younger generations to ensure that philanthropy and engagement continued.
So, when we take a look at websites, what do we see and what do our donors want to see?
The Millennial Project is an initiative that assists companies and organizations in learning about and engaging the Millennial generation. (Note: The Millennial generation is made up of those sometimes referred to as Generation Y, with birth years from the early 1980’s to the early 2000’s.)
The 2013 Millennial Impact Report was completed by Achieve which is an agency working with causes to provide research, awareness and support campaigns. This report provides research on what interests this generation, including how to capture their support via your website, social media and other factors. I highly recommend you take a look as it provides insight on so many different topics.
The report highlights the importance of ensuring your website is mobile friendly. (Note: ‘mobile friendly’ does not just mean your site can be pulled up on your phone) If you are pulling up a site and have to zoom in and out in order to see the site, it is more than likely not categorized as “mobile friendly”.
mobileDoes mobile friendly really matter?
According to a recent article, “What Users Want Most from Mobile Sites Today,” on Google’s Think Insights, it is clear being mobile friendly indeed does matter:

  • When they visited a mobile-friendly site, 74% of people say they’re more likely to return to that site in the future
  • 48% of users say they feel frustrated and annoyed when they get to a site that’s not mobile-friendly
  • 36% said they felt like they’ve wasted their time by visiting those sites

Not only is accessibility important, but obviously content is just as critical. Here is more great info from the Achieve research:

  • 75% of young donors are turned off by out-to-date web sites.
  • Six in 10 said they wanted non-profits to share stories about successful projects and programs and appreciated information about an organization’s cause and the people it serves.
  • The donors also prefer to give online, with 84 percent saying they want to give through a Web site.

As we look at continuing to engage the current and next generations through our website, taking a fresh look can be helpful.
There are some easy ways to get outside input on how your website can be improved including:

  • Work with an area college to set up focus groups
  • use on-line surveys
  • gather feedback during donor visits

Take a look at your web site. What do you see? What are some ways you could offer a fresh look? Do you have the infrastructure to support updates to you your site? Share some of your experiences from your favorite websites in the comment box below.
rose draft sig

A fundraising lesson in persistence and much more

university1I graduated from the University of Illinois Urbana-Champaign with my graduate degree in Urban Planning in 1994. In the summer immediately following graduation, I received my first fundraising appeal from the university. So, this story started almost 20 years ago, and it ended last night in an Applebee’s restaurant in Roswell, NM. In my opinion, there are lots and lots of little lessons throughout this story that every fundraiser should internalize.
I graduated at the height of the Chief Illiniwek controversy. For those of you who don’t know the story, it is akin to what the Washington Redskins are currently going through. It is simply a question of whether or not a sports team mascot can be a racist and insensitive symbol.
I came down on the side of the argument that “racial stereotypes dehumanize people“.
So, when my first fundraising letter came in the mail, I responded with a letter asking the university to stop soliciting me until the board of trustees addressed the Chief Illiniwek issue.
Believe it or not, the letters stopped.
university2Almost 13 years later, The Chief danced his last dance at a football or basketball game.
I couldn’t believe it when the fundraising letters started arriving in my mailbox again. Wow … 13 years later. I kinda thought they would’ve forgotten about me.
Not only did the letters start coming, but it felt like I got something every few months.
And then the phone calls started coming.
And then the email started coming.
I almost caved at first. After all, I kind of felt obligated to give to a fundraising solicitation that was 13 years in the making. Yet, I held off on making my first contribution. Our charitable giving budget was big back then and we had lots of charities we liked to support.
I decided that my alma mater would have to earn it just like the other charities did.
On September 17th of this year, I blogged about the Urban & Regional Planning Department at the University of Illinois and their 100th anniversary. I used their event to talk about how your agency should use anniversaries to engage donors as well as do some fundraising.
In that post, I shared some of the activities and communication strategies being employed by the university. I openly wondered if I would attend the big weekend celebration or make a contribution.
Fast forwarding to last night . . .
I am on the road for business and find myself in Roswell, NM. Across the street from my Holiday Inn Express is an Applebee’s restaurant, which is where I found myself for dinner eating alone and reading a white paper on monthly giving campaign best practices. (LOL . . . isn’t my life glamorous?)
While I’m on the road, I forward my home phone to my cell phone because I hate weeding through tons of voicemail upon returning from the road.
In the middle of my wedge salad, my phone rings. I didn’t recognize the number, but I answered it anyway. Of course, it was a student from the university asking if I would like to make a contribution to contribute to a scholarship fund as a tribute to the Urban Planning Department’s 100th anniversary.
Six years of countless mail . . . a steady stream of email . . . and diligent phone calls from students . . . and it finally happened last night.
She asked me specifically for $300. I declined, but countered with my first $100 contribution to the University of Illinois. It is perhaps the hardest earned $100 contribution any non-profit organization has ever received.
Why last night? I have no idea. The spirit moved me? The ambiance of Applebee’s set the stage? The case for support language included support of a scholarship fund and had a tribute angle? Who knows!
I think this story is ripe with lessons for fundraising professions. Here are just a few

  • Persistence is an important element for a successful fundraising program
  • Donor databases (when used appropriately) are powerful tools
  • Multi-channel communication is the wave of the future (e.g. mail, email, phone, etc)
  • The case for support is important
  • What your agency does on the front line impacts donor perceptions (e.g. Chief Illiniwek impacted my charitable giving; whereas, bad press or not offering certain programs may impact your donors’ appetite for giving)

For the record, I am excited to now see how the university stewards its donors. Stay tuned!  😉
Are there other lessons that you see from this story. Please use the comment box below to share. We can all learn from each other.
Here’s to your health! (And congrats to the university for a job well done)
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

When is the last time your non-profit turned down funding?

Forks and Funding Streams

By Dani Robbins
Re-published with permission from nonprofit evolution blog
forkI once heard a local Executive Director say that fundraising in a non-profit was like a new restaurant looking for investors by asking people to pay for forks. That’s exactly right! It’s illogical, yet it’s exactly right.
Nonprofits raise money through a myriad of sources, often one part of a program, project or piece of equipment a time. Then once a year, or more often, we submit reports on the use of those funds.
Grants, which used to fund general operating, are now far more often restricted to the priorities areas of the funding institution. Major donors fund in a similar way, with fewer restrictions usually, but still often to support a specific program or project and for a specific purpose.
It’s how it’s done, both on the side of the giving, and also on the side of the asking.
Granting intuitions – which for the purpose of this post includes corporate, community and family foundations as well as government awards – fund portions (and occasionally all) of projects, programs and staff; some fund only supplies, capital expenses or materials.
restrictionDonors and funding institutions absolutely and unequivocally have the right to support whatever they want in whatever method they choose.
It’s the nonprofit leader’s role to decline to accept funding that doesn’t meet their mission or make sense for their agency. The caveat to all this, of course, is that those restrictions are not just that one foundation; they’re most foundations and other funding sources too.
Everyone funds like that and we all fundraise like that too — to support forks. Forks – or in the nonprofit world, programs, projects or things – are important, and so are utilities, rent, staff, and programming.
Please let me be clear. This post is not intended to insult or be in any way disrespectful of the many, many institutions and people who support local organizations. We are grateful to you!
This post is intended to question the efficacy of the status quo.
I am not naïve; I’ve been in this field for 20 years. I know that part of how we got here was a lack of accountability. There was a lot of good feeling and a minimal amount of impact. I know there are still nonprofits out there not tracking their programs, not measuring outcomes and spinning their wheels but not advancing their missions.
I also know there are many more non profits that are running good programs, measuring the impact of those programs and being excellent stewards of the community’s resources. They’re also spending a lot of time and energy to raise money and report on that money; time and energy that is taken away from programs.
When I ran the Boys & Girl Clubs of the Western Reserve, we wrote and usually received (and reported on) around 50 grants a year. We asked many more donors each year for financial support. We received money from the United Way, Boys & Girls Clubs of America, the Ohio Alliance of Boys & Girls Clubs. We hosted events and had an endowment.
A large portion of the money we received was restricted.
We tracked every restricted dollar to ensure we spent it the way the donor intended. We were transparent in our business practices and followed financial management  best practices.
That is good financial stewardship.
It’s also expensive and time-consuming. However, it is critically important and not free.
Someone has to track, coordinate and manage all the pots, and agencies can usually only change a percentage of such costs to the grant. It’s labor intensive. It’s expensive. It’s how it’s done. The current non-profit funding model works.
It’s not unacceptable, but it is illogical.
I can’t imagine anyone planned it to be like this. There is no version of a past that I will believe that has donors, foundation, corporate and government leaders sitting around table envisioning a funding system that this one.
By this system, I mean one program being supported by three different grants each paying for a different percentage of the program staff salaries (and a much smaller percentage of the program leadership’s salary) with yet another grant paying for materials and special event income making up the difference.
There’s got to be a better way.
The nonprofit service delivery system has been greatly improved through technology, professional and leadership development opportunities, improved tracking and a lens that is focused on impact. Income generating efforts have similarly evolved, with the introduction of social enterprise and expanded efforts to embrace major donors and mergers when appropriate.
It’s time to re-imagine the funding model.
What else is out there? How else can we ensure financial stewardship, maintain donor confidence and demonstrate our impact? What else can we do to ensure the nonprofits in our communities have the resources they need to impact their corner of the world?
Let’s come up with a new plan: I’d rather do that than raise money for forks any day of the week.
As always, I welcome your experience, insight and ideas.
dani sig

The overhead myth is still alive and well

overhead1It wasn’t even a year ago when the CEOs of BBB Wise Giving Alliance, Guidestar and Charity Navigator all signed a letter encouraging donors to stop looking at the concept of “overhead” to determine the effectiveness and efficiency of non-profit organizations. This letter was the culmination of many efforts and lots of voices including Dan Pallotta, who is the author of “Uncharitable”. Bloggers and non-profit professional everywhere heralded this as a campaign that will put an end to what is commonly referred to a “The Overhead Myth“.
Over the years, I have written a number of blogs on this subject including:

At the end of my June 27, 2013 post, I wrote the following:

“I personally don’t think anything is going to change as a result of this “overhead myth” campaign push.  I think donors are set in their ways. I believe Dan Pallotta was right about the Puritan influence on our culture. I don’t think “culture” and “values” and “habits” are easy to change. AND I think talk is cheap.”

As you can imagine, I was roundly criticized for being a “negative, glass-half-empty” kind of person. That’s OK . . . I have thick skin.
Besides, I knew I was right which always goes a long way when it comes to swallowing criticism.  😉
overhead2As they say, the proof is in the pudding which is what inspired today’s blog post. The pudding, of course, is an article that washed into my email inbox from LinkedIn on November 30, 2013. The author was John Wasik and the article was titled “Digging Into Non-Profit Finances: Four Things To Check“.

In his post, Wasik talked about illegitimate non-profit organizations and the lack of real oversight for our sector. He shared four tips with readers/donors on what they should look for before making a charitable contribution.
Yep . . . you guessed it. He points to the classic definition of “overhead“. Here is what he said:

“What percentage of the non-profit’s income went towards it mission? This is also a key red flag. This percentage is also known as ‘the overhead ratio,’ which tells you how much was spend on non-program expenses such as fundraising and administration. A fairly well-run non-profit will spend at least 80% on its mission.”

The truth of the matter is that this morning’s blog post isn’t really a victory lap or an “I told you so…” article. The reality is that I am annoyed at my fellow non-profit professionals.
Did we really think that an open letter to the world was going to suddenly change everything?
I certainly hope not!
As I said back in June, “I don’t think “culture” and “values” and “habits” are easy to change. AND I think talk is cheap.”
All of this leads me to wonder . . . what have you been doing on the front line to educate your donors and bring an end to “the overhead myth“?
Ohhhhhhhhh . . . you don’t know what to do about it? Well, here are a few suggestions to get your creative juices flowing:

  • Post the open letter from BBB, Guidestar and Charity Navigator to your website.
  • If your agency runs a blog aimed at a donor audience, then blog about it.
  • During your year-end stewardship meetings with your top donors, figure out a way to talk about it.
  • Organize a focus group of board members around reading Dan Pallotta’s book “Uncharitable” and talking about it.
  • Stop highlighting and reinforcing “the overhead myth” in your annual report documents with pie charts showing how much you spend on programming vs. administration vs. fundraising. STOP!

OK . . . I got the ball rolling for you. Please scroll the down and use the comment box below to share additional ideas with your fellow non-profit professionals.
Not only can we learn from each other, but we can also inspire each other to solve bigger problems together. Please take 30 seconds out of your busy day to share one idea. Please?
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Donors don't donate just because they have money

Have you ever heard of the “dowsing“? No? Then what about “divining,” “doodlebugging” or “water witching“? Oh, come on . . . I am sure you have heard these terms, but you probably don’t recall. All of these words describe a process whereby someone uses a Y-shaped stick to locate groundwater. In fact, sometimes people use this process to locate gems, ores, metals, oil, and even graves. Don’t believe me . . . click here and read about it on Wikipedia.
If you want to see what water witching looks like, you can click on this YouTube video and check it out.
[youtube=http://www.youtube.com/watch?v=6m-q-sRSsx0]
For the record, there is no scientific evidence that proves that water witching works.
I’ve been thinking about water witching a lot for the last few days after a conversation with a fellow fundraising professional. Here was the gist of that discussion:

  • waterwitch1Wow! We have lots of money in our community.
  • I need help identifying who has that money.
  • I need access to tools like WealthEngine and Target Analytics to identify who has money?
  • Once I get that prospect list of wealthy individuals put together, I will ask all of them for money and life will be good.

Please don’t misunderstand me. I think very highly of sophisticated tools like WealthEngine and Target Analytics. Very powerful stuff!
What I am bristling about this morning is the assertion that affluent people will give to you just because you’ve identified them and asked them to share their wealth with you.
I hate to be the party pooper here. But neither tech tools or a Y-shaped stick will ever take the place of good old fashion relationship building.
networkingHere is a recipe I suggest you consider when it comes to your prospect identification strategy:

  1. Use your network, your current donors’ network, and your board members’ circle of influence to identify other individuals and companies who like your agency’s mission.
  2. Sit down with those individuals and companies. Talk about your mission, vision, goals, programs, outcomes and impact. Tell them stories about your clients and the impact you’re having on their lives.
  3. Invite these prospects to tour your facility. Help them see you in action.
  4. Ask these prospects to get involved. Join a committee. Do some volunteering.
  5. Invite them to one of your special event fundraisers. And down the road engage them in your annual campaign pledge drive.
  6. After these people renew their contribution and support a few times, then you may want to invest in a donor screening or donor profiling project using WealthEngine or Target Analytics.

magic treeOh heck . . . if you don’t want to follow this simple, sound and proven advice, then hire me. I am happy to be your water witch. Just give me a moment to run out back and pick a fresh Y-shaped stick off of my magic fundraising tree.
How does your agency find new prospective donors? There are many different strategies. Please use the comment box below and share. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

What have you done to increase individual giving?

Events, Grants and Individual Giving

By Dani Robbins
Re-published with permission from nonprofitevolution blog
eventI was having breakfast this week with a friend and fellow consultant and we were discussing resource development efforts, including events and grants. By now I’m sure you are well aware, I’m not a huge fan of organizations hosting multiple events. Events are expensive, labor intensive and don’t usually generate a lot of income.
I can hear you out there saying “No Dani, they’re fun!” And they are, at least some of them are.
One signature event a year is a wonderful way to engage new donors, connect with current donors and showcase your programs while raising significant money. Even signature events that don’t raise significant money may still be a good use of your resources. However, more than one signature event is too much.
More than one event (two, if you must) may be a sign that your leadership, board or executive, is reluctant to raise money in other ways.
Leadership that doesn’t want to embark on an annual appeal or a major donor campaign will often advocate more grants be written or additional events be introduced. Not only will more events not raise more money, more events will cannibalize your signature event and may yield less income for more work. Any process that doesn’t get you to your goal is a bad process.
The Executive Director is the Chief Development Officer” of any non profit that seeks contributed income. (Erik Anderson Donor Dreams blog) Whether they want to or not; whether they’re good at it or not; whether they have a development director whose job it is or not, the Exec is still responsible for fund raising and one of the responsibilities of a governing board is to raise money. Neither is a role that can be abdicated.
Events are often 5% to 15% of an agency’s budget and generally net 50% of what they cost, sometimes less. Most attendees would be appalled to know that, but it’s true. It’s too high! I recommend events net 75% of what they cost. There are other, better, avenues to raise money.
grantsGrants, which are often 30% to 50% of an agency’s budget, more if they receive United Way funding, are one way. Yet, they too come with a cost. Most agencies get somewhere between 50% to 80% of the grants they submit. That means that the time spent on writing the 20% to 50% of the grants that don’t get funded is time lost. For the grants that are secured, there are reports to be written, dollars to be tracked, objectives to reach and programming to introduce. All of which is as it should be, and none of which is without cost.
As I mentioned in the Culture of Philanthropy or Fund Raising post, according to “Fund-Raising: Evaluating and Managing the Fund Development Process” (1999) individual giving offers the highest rate on return for the lowest cost (5% to 10%) to the organization. It is also the largest post of money given in this country and usually only reflective of the percentage special event income in most agencies’ budgets. In other words, 80% of the philanthropic dollars in this country are given by individuals yet 10% to 15% of most agencies budgets are received from individuals. Like the post says, “opportunity is knocking. Get the door!”
Your board, staff and major donors will be the foundation of any individual giving program and the program should be introduced in just that order: Board giving should come first with the Board setting and then meeting a giving goal. Staff should then be asked and then major donors. Individual giving is about one on one relationships that are cultivated — and later, stewarded — and require intentional asks for specific dollar amounts.
Once those asks are made, as mentioned in the Sustainability by Descending Order of Love post:

“If you have the time and the volunteers, consider asking your larger mid level donors and prospects in person. Those with the potential to become major donors should also be asked in person as should anyone who is committed to your organization.  While we follow the path of descending order of love in planning, we love all of our donors equally.  If someone would like to see you in person, even if it will be a small gift, go.  It is fun to thank someone in person and is worth keeping a committed donor engaged. When that is not practical, the next best thing is a phone bank or phone calls.”

There are a lot of ways to raise money and some will generate more money in less time than others. Nonprofit leaders are busy. Get the best bang for your buck and get on the individual giving path. It will be scary, and also worth it!
What have you done to increase individual giving?  As always, I welcome your insight, feedback and experience.  Please share your ideas or suggestions for blog topics and consider hitting the follow button to enter your email.
A rising tide raises all boats.
dani sig

Happy #GivingTuesday!

givingtuesday2The turkey has been consumed (and so have the leftovers). Black Friday came and went with only a few bumps and bruises for Americans. Cyber Monday also came and went with consumer dollars flying all over the information super highway. Are you ready for one last hurdle? Today, is #GivingTuesday, which is the day that the non-profit sector is trying to establish in the minds of Americans as the day to make online charitable contributions of time and money to your favorite charities.
Two years ago, DonorDreams blog featured this ePhilanthropy inspired holiday in its “Mondays with Marissa” series with a post titled “Five ways your non-profit can participate in #GivingTuesday“. In 2013, we spotlighted this special day in a post titled “Is your non-profit ready for the homestretch of 2013?
This holiday is so new that I almost forgot about it this morning until I opened my email inbox.
givingtuesday1
My first #GivingTuesday solicitation came from an organization named A Safe Haven. Their email highlights a “challenge” that ends tonight to instill a sense of urgency among its donors.
The second email solicitation this morning came from Mikva Challenge. This organization is promoting a link to a video featuring one of their members. The video highlights their client participating in a program they call Project Soapbox.
Out of curiosity, I went to Google this morning and did a search on #GivingTuesday. Believe it or not, there are three paid ads featured at the top of my screen for the following agencies:

My magic crystal ball broke a long time ago, and I normally have a hard time predicting the future. However, it looks like #GivingTuesday, which is only a few years old, is starting to take root.
Of course, none of my favorite local charities appear to be participating this year. As I soaked this thought in, it got me wondering:

  • Is your agency participating in #GivingTuesday this year? If so, what do your efforts look like?
  • What strategies are you using to attract online donors?
  • Did you participate last year? If so, what did you learn and what changes did you make between last year and this year?
  • If you decided not to participate this year, why not? What went into making that decision for you?
  • If you are looking at next year as your first foray into #GivingTuesday, what do you need to do in order to get your agency well positioned?
  • Are you doing other things online at the end of the year that don’t correlate to #GivingTuesday?

Please scroll down and use the comment box to share your thoughts and experiences.
Here’s to your health! (And Happy #GivingTuesday)
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Are your non-profit agency's social media posts relevant?

Use social media to talk about your agency’s needs in a relevant way

By Rose Reinert
Guest blogger
rose1Last week I began this blog series by providing an overview of “What is Social Media” from the book “The Social Media Bible” by Lon Safko. In chapter 2, Safko starts to unfold terminology, tools and tactics for utilizing various social media tools.  So the big question remains . . . “What is in it for my organization?
Yes, we understand that Social Media is a strong tool. It is a free tool we could use to engage current and prospective donors, clients, and community members. But how impactful is it really?
Think about how many commercials, brochures, ads, and other marketing you see each day. Better yet, how many different marketing pieces and messages does your own organization have? How many other non-profit organizations have similar messaging as yours? When was the last time you were asked to make a donation to a very worthy non-profit when checking out at an area store?
We are undoubtedly overwhelmed with messages that ultimately turn into noise.
Safko challenges a transformation of engagement through the following excerpt of “Sales Manifesto” by James Burnes:

“We need to transform the way we touch our clients, and integrate ourselves into the very fabric of what they do every day. . . . We need to tell our story in a way that doesn’t just interrupt our clients, but engages them and gives them a reason to pass it along. . . . We’re going to build a culture where communicating, engaging and embracing the feedback, positive and negative, make us a better organization.”

How inspiring!
feedbackI read this and imagine my organization with engaged donors engaged in open communication, positive feedback, while building a better organization. Ahhhh, nirvana, but wait . . . did he say negative feedback, too?
Ahhh yes. There is always a catch.
The thought of having someone post a negative comment or negative feedback on your organization’s social media page can be scary. However, Safko challenges us to push through that initial reaction and think of it as an “opportunity” when he says:

“We need to take advantage of a new approach to selling where we are problem solvers and the “go to” team for our prospects whenever a project arises that we contribute to. Everyone sells [product]. We have to be bigger than our [product]. We have to solve our client’s pain points.”

Although this seems more relative to for-profit businesses, it proposes several opportunities.

  1. Every non-profit “has needs.  One of my mentors — Fred Paulke, who is the Vice President of Organizational & Executive Development  Services for Boys & Girls Clubs of America for the Midwest region — taught me much of what I know about resource development. For example, when talking about building an effective case for support, he would emphatically talk about how every non-profit has needs and needs money. For every need you have, there are a dozen other organizations that could line up with similar worthy needs. He would argue, the key is to demonstrate how you are meeting needs in the community. So, my question to you is “How are you demonstrating this to your prospective and current supporters via social media?
  2. Being relevant matters.  Last week, I talked about how social media is like entering a networking event. You first find a group of people and begin listening to the conversation and then provide relevant input. With this in mind, we need to ask ourselves how can you use social media tools to be strategic about being relevant? If you work for a youth service agency, design your posts around topics like childhood obesity or education. If your organization is a health organization post healthy recipes, address changes to health care or exercise tips.

Safko recommends you keep your page 85% informative and resourceful for “Like”-ers and 15% about your business. This sounds like a good rule of thumb to me!
What are some ways you engage your “Like”-ers on Facebook? What are some connections you have made through strategic posts that relate to your mission? What breakdown does your organization’s page reflect in regards to information and posts about your business?
Please use the comment box below to answer some of these questions.
rose draft sig