What is your non-profit agency's sustainability plan?

Sustainability by Descending Order of Love

By Dani Robbins
Re-published with permission from nonprofitevolution blog
sustain1The new normal has forced a lot of nonprofit leaders to rethink the way they do business. Crises, as unpleasant as they are to experience, allow for growth. I love Rahm Emanuel’s quote “Never let a good crisis go to waste.”
The old normal, otherwise known as normal, to which we all ascribed went something like this: Have a diverse funding base. That way, if ever you lost a government grant, major donor, or foundation award, you could continue to provide services.
Then, as we all remember, the economic crisis of 2008/2009 came, with the compromise of every funding source we had and the end of life as we knew it.
It forced all of us to reassess.
So….what’s a good Executive Director and talented Board to do?
Change!
Think about every process and every assumption, put it on the table, look at it, talk about it and figure out if it still works for your organization. If it does, keep it. If it doesn’t, create a plan to evolve that process into one that better serves the organization and its need for revenue sustainability.
How do you work towards revenue sustainability? Some organizations do it with a consultant, some with a board member, some with a staff member or a donor.
Where do I start? I start with explaining the history of giving in the US and the fact that 80% of all financial gifts, grants and awards, including corporate and foundation giving, come from individuals. I then move on to explain that 80% of most non-profits’ income does not come from individuals.
What, then, do we have? Enormous Opportunity!
I then introduce the idea of descending order of love. Individual giving starts with the people who love you the most.
sustain2Let’s get those people together and brain storm: Where are we today? Where do we want to go? How can we get there?
Big gifts require big dreams and the capacity to engage people to help reach those dreams.
Get together and figure out your dreams, turn them into goals and then create a plan to meet those goals. Then, put together a list of current donors and a robust list of potential donors, also called prospects. Take a look at your current gift acceptance policies. (Revise or adopt as necessary) Once we have a goal, a plan, lists, and the requisite policies to increase the revenue for your organization, I move to descending order of love.
Your board, staff and major donors will be the foundation of any fundraising plan. Those who love you the most will support you the most. If sustainability were a board game, there would be a Start Here button.
Each board and staff member should make a significant gift. I can hear you thinking  “Dani, significant is a fluid term.” Yes it is and that is intentional; my goal is always 100% Board and staff giving. It is critical that those closest to an organization financially support that organization. If they don’t, how can they ask someone else to?
Each board member should be asked in person for a specific gift, not the same gift as every other board member, but a specific gift o that board member which should be determined based what the staff and committee know about their capacity and level of engagement. If someone has enormous capacity but is not that engaged, a significant gift may be less than someone who has less capacity but is more engaged.
Who should do the asking? The person who is most likely to get a YES. Usually that’s another board member, but sometimes, it’s the Executive Director, or a volunteer.
Staff should also be asked to financially support the organization. Care should be taken to who should make that ask as well. I recommend a volunteer, because with fundraising and everything else, we want to avoid even the perception of impropriety.
Once we have 100% giving of staff and board, we move to our major donors and our prospect list and again, make specific in person asks. Prospects should be appropriately cultivated before they are asked for financial support. The definition of appropriate will change based on the individual and the need.
I consider major donors to be the top 10% of givers to your organization. It may be $250, it may be $25,000. It may be more and it may be less. If we continued to play our sustainability board game, there would be a This Way arrow here.
After major donor solicitation are completed, if you have the time and the volunteers, consider asking your larger mid level donors and prospects in person. Then move into your actual mid level donors and prospects. Those with the potential to become major donors should also be asked in person as should anyone who is committed to your organization. While we follow the path of descending order of love in planning, we love all of our donors equally. If someone would like to see you in person, even if it will be a small gift, go. It is fun to thank someone in person and is worth keeping a committed donor engaged. When that is not practical, the next best thing is a phone banks or phone calls.
Our Board game and our plan for income sustainability ends with an appeal letter to those who have not yet been asked or have been asked but have not given and also haven’t said no.
I invite you follow the descending order of love of path to sustainability. Please let me know how it goes. As always, I welcome your feedback.
dani sig

Non-profit executive directors are not zombies or vampires

undeadI know that this may sound silly, but I think it needs to be said for the record. Non-profit executive directors (e.g. CEOs) are not the undead. They do not live forever. They will leave your agency some day. And every board should be preparing for that eventuality.
Let me assure you that you are not “jinxing” yourself by being proactive.
Here are a few questions you should be able to answer well in advance of the day when you executive director submits their resignation:

  • Will you bravely move forward into the future with an interim executive director or will your board form a management team?
  • How do you intend on building a large, qualified applicant pool?
  • How will you screen those resumes?
  • How will the board determine which skill sets and competencies are necessary for the next executive director to possess in order to take the agency from Point B to C?
  • How will you develop interview questions based on teasing out these competencies and skill sets?
  • Who is responsible for recruiting the search committee? Who should be asked to sit on this committee?
  • Have internal candidates been getting groomed? If so, how will those candidates be treated?

Many non-profit organizations start to address some of these issues through the creation of a succession plan.
Click here for additional resources pertaining to success planning provided by the National Council of Nonprofits.
Does your non-profit operate with a succession plan? If so, what is in it? Looking at the aforementioned list of bullet points, is your agency able to answer these questions today? If not, what steps can you take to start addressing these issues in the next six months?
Please scroll down and use the comment box below to share your thoughts and experiences. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Non-profit social media strategy? Quality not quantity!

Social Media Madness

By Rose Reinert
Guest blogger
rose1For those that have seen the movie Julia & Julia, Julie Powell takes on the challenge of cooking every recipe in Julia Child’s first cookbook and blogs about it. I too will take on a challenge to read, “The Social Media Bible: Tactics, Tools & Strategies for Business Success,” by Lon Safko and blog about the things that I find.
With the challenge in mind, I cracked Safko’s book opened to chapter 1, “What is Social Media?”
Safko quickly defines Social Media by splitting out the two words:

“The first part of the terminology, social, refers to the instinctual needs we humans have to connect with other humans. . . . The second part of that term refers to the media we use with which we make those connections with other humans.”

Well how logical, I thought. But was I using that logic when I was posting Facebook posts for my non-profit? Other questions started whirling in my head.

  • When I make a post, am I trying to engage my audience?
  • Do I know the people that have “Liked” our page?
  • Are they clicking through on to our website?
  • Am I just trying to get posts in without being strategic about message?

I realize that each of these questions seem to haunt many of us.
I was excited to recently attend a local celebration for Philanthropy Day coordinated by the Fox West Philanthropic Network. During this wonderful event, I attended a roundtable focused on Social Media.
One of the first questions the facilitator asked was what types of social media we took part in for our non-profits.
We went around and rattled them off — Facebook, Twitter, LinkedIn, etc, etc, etc. Without a doubt, there was a sense of burden in each person’s voice.
Yes, burden!
I could identify it because I too have felt it.
With the laundry list of things on our to-do list along with countless other projects, how could we focus on keeping relevant posts going up on Facebook, or ensure we are on LinkedIn?
As the conversation continued, the questions for the expert facilitator began about the most popular social media site that we all used, which of course is Facebook.

  • How often should we be on Facebook?
  • What day and time of day is best to post?
  • How much staff time should we spend with Facebook?
  • What should we be posting?

The facilitator summed it all up with the following simple piece of advice:

Quality not Quantity

Safko also uses a very logical analogy to make a similar point and makes a distinction between conventional marketing approaches and the new marketing approach being used on social networks.
rose2Safko explains that social media marketing is like going to a networking event, a party, a trade show, church, or anywhere large groups of people gather.
Using a conventional marketing approach, you walk into the group, interrupt everyone, and start announcing your name, and telling everyone what you do for a living, what you sell and that they should buy it from you!
In real life, what do you suppose would happen if you did that?
Now consider the new marketing approach. You enter the room, choose a group, walk up to them and say nothing. You listen first. You understand what has already been said; you consider how you could add value to the conversation, wait for a break and politely share your ideas. You now become part of the group, the network, and you have credibility and trust.
In this simple analogy, it is clear that there is so much more I could be doing to maximize my agency’s Facebook and social media presence. By focusing on quality of posts, not quantity, I am able to think strategically at how to engage those that have trusted us enough to “Like” us.
What does this analogy stir in your experience?
Are you currently scrambling to post quantity in your social media outlets?
Share your approach to social media marketing using the comment box below.
Oh yeah, you can also visit Lon Safko’s website to learn more about social media.
Stay tuned. Next Monday I’ll read a little more of The Social Media Bible, try it out and let you know what I learned from a non-profit perspective.
(Disclaimer: I am not getting paid by anyone to promote this book, and I am not profiting from these blog posts. I encourage everyone to buy a copy of this book and start the hard work of improving your agency’s social media presence.)
rose draft sig

To which theory of change does your non-profit subscribe?

Burn the Boats

By John Greco
Originally published on May 3, 2012
Re-posted with permission from johnponders blog
boats1A long while ago, a great warrior faced a situation which made it necessary for him to make a decision which insured his success on the battlefield. He was about to send his armies against a powerful foe, whose men outnumbered his own. He loaded his soldiers into boats, sailed to the enemy’s country, unloaded soldiers and equipment, then gave the order to burn the ships that had carried them. Addressing his men before the first battle, he said, “You see the boats going up in smoke. That means that we cannot leave these shores alive unless we win! We now have no choice—we win, or we perish! They won.
— Napoleon Hill, in Think and Grow Rich


This story is likely familiar; it is often attributed, incorrectly, to Cortez, and it is usually used to compellingly explore the topic of motivation.
You will probably not be surprised to learn that I’m going to go somewhere else with it.  I want to talk about change, and what my profession curiously calls change management.
There are two basic theories of change.  One of them is flawed.
One holds that change begins with our knowledge and attitudes.  Leaders who hold this theory of change implement initiatives that are training intensive, zeroing in on changing our attitudes.  The more we know, the more we understand, the more we will adjust our attitudes.  Attitudinal change, then, leads us to change our behavior, and as we all change, the organization changes.
Behind door number two we have the theory that says just the opposite — we change our attitudes in response to a change in our behaviors; and we change our behaviors in response to changes in our environment.
I would like to believe that I change my behavior based on different perspectives that I’ve received through learning new and different things.  I would like to believe that I don’t need to be “forced” into changing.
boats2What do you think?
I’ll bet you, like me, would like to think the first theory of change is right, but, in fact, it is exactly backward.
Initiatives based on the first theory of change will take forever to produce meaningful change, if at all.  Odds are, it won’t produce a tipping point for the organization before it crosses the frustration threshold of its leaders.
Burning the boats is way more effective.
We change our behaviors because we have to; and we have to because something around us, outside of us, has changed.
I liked hamburgers as a kid, but good gosh no cheese; I wouldn’t eat cheeseburgers, period.  Until one day, when I didn’t have an option.  I love cheeseburgers now …
What do you think was more responsible for a reduction in smoking: the public service announcements and surgeon general’s warning or the banning of smoking in restaurants, bars, and other public places?
The surprising truth is that we don’t change when we have control and can make choices; we change when we don’t have control and we have limited choices.
Effective leaders don’t try and change their people. They know that they simply do not control their people… And the more they try and directly change our attitudes, the more we push back, dig in, and resist.
Instead, they burn the boats!  They redesign the structure; rewrite organizational policies; reengineer processes, integrate technology and tools, update the incentives, clarify the measurements…
Instead of changing us, they change what carries us, what affects us; they change what we depend on; they change what is all around us.
They burn the boats.


Adapted from Managing Change: Cases and Concepts.  Todd Jick.john greco sig

Simply ways that even small non-profits can thank their donors

thankyou1As many of you know, I’m on a temporary assignment for the next few months working with a group of 20 non-profit organizations throughout New Mexico and West Texas. Last night was my first site visit, and the executive director did something that inspired this morning’s post about personal (yet simple) ways to thank your donors.
So, the first meeting went like most first meetings go.
There was a lot of energy and excitement. There was sharing of journey lines and stories. There was show-n-tell (e.g. sharing reports, documents, examples of how things are done, etc).
During one part of the meeting, I started talking about the importance of donor stewardship and making it as personal as possible. The executive director pulled off of her desk a simple thank you card and handed it to me to demonstrate they knew what they were doing.
thankyou2This is what I saw:

  • It was a simple card that could be run through a printer
  • The front side of the card had a picture of one of their clients (as I recall the picture composition expressed a sense of mission-focus and gratitude)
  • There was a written note on the inside of the card thanking the donor for their contribution. There was a promise that they’d put the gift to good use. It was signed by the executive director.

The executive director said they change the picture on the outside of the card every few months to keep things fresh.
Nice job! Simple — personal — effective! Any size non-profit organization can do something like this. Scalable!
As I drove to my hotel, I started thinking about a few other expressions of thanks and gratitude that I’ve personally received in the last few weeks from non-profits I donate to back home in Illinois.
I already shared with you one experience I had a few weeks ago when I wrote a post titled “Handwritten letters … Simple yet powerful“.
Here are a few things I’ve received in recent weeks that you might consider as we head into the Thanksgiving holiday . . .
Phone-a-thon
thankyou3In recent weeks, I’ve started receiving phone calls from board volunteers thanking me for my support of their agency.
Penelope Burk explains in her book — Donor Centered Fundraising — that donor retention is as simple as one-two-three:

  1. Express sincerely gratitude for every gift regardless of its size
  2. Circle back around and show/tell the donor that their contribution has been used in the way the agency had promised it would be during the solicitation call
  3. Circle back around and show/tell the donor that their gift had an impact and produced the intended effect (e.g. outcomes)

It is clear to me the phone script from which  board members were reading was written in a way to assure me that my contribution was used appropriately and achieved the desired effect that had been promised to me. Yay . . . bravo!
As a donor, I love getting periodic updates where the person on the other end of the line (preferably someone I know) shares good news.
Phone-a-thons are easy. Your agency has board volunteers and both you and the volunteers own phones. Spend a little time writing a thoughtful script and you too can employ a very effective stewardship strategy during this Thanksgiving season.
Simple — personal — effective — scalable! Perfect!
Text message video
OK, this last example gets an A+ for creativity.  🙂
One day last week I received a text message from a local executive director and personal friend. When I opened it, there was a link to a video. Since I know this person, I clicked it and trusted there wasn’t a virus at the other end.
The video was no longer than 7 to 10 second long.
It was a child sitting at a desk. They had a very big smile on their face. They simply said, “Thank you for your support of the Boys & Girls Club. Your contribution is helping keep me out of trouble after-school. And I can get into a lot of trouble.”
OMG!
Cute — adorable — heart-felt — to the point. They really did have me at hello. LOL
When I followed up with the executive director later in the week, I asked how difficult it had been to produce that video and text. Her response surprised me.
She said it was simple because almost every cell phone now has a camera and text capabilities. The hardest thing about the entire project was identifying the kids and preparing them with the right message.
Simple — personal — effective — scalable! Perfect!
What is your agency doing to thank its donors this Thanksgiving and holiday season? Please scroll down and share your ideas in the comment box below.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Does your organization have a culture of philanthropy or fundraising?

Culture of Philanthropy or Fund Raising?

By Dani Robbins
Re-posted with permission
There is $300 billion dollars, on average, given to charities each year in this country. The vast majority of that money is given by individuals. Not corporations. Not foundations. Individuals. Individual gifts and bequests, on average, equal slightly more than 80% of the charitable donations given in this country each year. Just less than 20% is given by corporations and foundations.
Do organizations take advantage of that knowledge? Some do better than others.
I serve on a committee that just this week was discussing the difference between having a culture of philanthropy and a culture of fund raising. The two are pretty different, even as most people use the words synonymously.
Fund raising is about raising money. Philanthropy, or what I usually refer to as resource development, is about ensuring resources. They’ll both raise money and require time but the latter will raise more money in less time.
Cultures of fund raising raise money through membership fees, grants or sponsorships, direct mail, and multiple small events that generally raise less than $30,000 (often less than $5,000), all of which is usually viewed as “begging for money.” You often hear board members and volunteers say “I give my time” or “I’ll serve on the committee but I don’t want to ask my friends for money.” That philosophy is pervasive: staff don’t generally support the agency financially and a portion of the board doesn’t either. There is not usually a fund raising plan or an expectation of board giving; donors are not usually asked for specific dollar amounts and everyone is a little ashamed of having to raise money at all, even as they fiercely belie in their organization and the work it does in the community.
According to “Fund-Raising: Evaluating and Managing the Fund Development Process” (1999) special events, on average, cost 50% of the amount they raise. That is way too much! I recommend my clients do not run any event that cost more than 25% of what it nets, and that organizations include staff time in the count. As you might imagine, multiple small events cost much more than 25% to run and they take an enormous amount of time. That time could be better spent.
Grant writing generally costs 20% of what is awarded. You should never pay a grant writer a percentage of the amount requested; it is unethical and against the fund raising principles as advocated by the Association of Fundraising Professionals, but that’s not why it costs 20%. Organizations only get a percentage of the grants they write. That means they spend a lot of time writing grants they are never awarded. We all do. I recommend you do not write foundation or corporate grants without checking the published funding priorities and – if there is a match – speaking to a program officer about your project and getting the go-ahead to submit. You’re never going to get all the grants you write, but you can at least avoid totally wasting your time.
There are, for any organization, a finite number of grants that can be written. There are an infinitive number of individuals to be cultivated.
Individual giving offers the highest rate on return for the lowest cost (5-10%) to the organization. Individual giving is about one on one relationships that are cultivated – and later stewarded – and require intentional asks for specific dollar amounts.
Cultures of philanthropy raise money through individual giving, one (maybe two) signature event that raises upwards of 10% of the organization budget, and also write grants, and may have membership fees as well. You often hear board members and volunteers talk about returns on investment, impact and sustaining their organization. There is usually a resource development plan, a board process that includes the expectation that board members will significantly (to their circumstances) financially support the organization and also assist in raising additional resources. They operate on the premise that their organization fills a critical need in the community and are proud to introduce their circle of influence to the organizations’ mission.
As mentioned in The Role of the Nonprofit CEO “Resource development functions most effectively in a culture of servant leadership and philanthropy among the board and leadership team, as well as an agency-wide commitment.  A community cannot and will not invest in an agency without the investment of the board and staff.  Development staff cannot raise money without the support of the CEO. CEOs cannot raise money without the support of the board. Resource development is a group effort, with everyone giving, and everyone moving toward the goal of a sustainable organization.”
Cultures of Philanthropy have a Director of Development who coordinate the asks, manage the information and the event, writes the grants and works with the board and senior staff to ensure the resource development plan is implemented, the money is raised and the organization is sustained.
Cultures of fund raising have a Director of Development who is expected to do it all alone in an environment where fund raising is a dirty word. It’s why they end up with so many special events and grants and so few individual donors. Those are the pieces they can impact and they try to do just that.
It’s up to the Board and leadership to change the equation, expand the reach and change the culture. How?
Start with the board and create expectations – to which everyone commits – to financially give and also to ask, as appropriate. Move to the staff. Do the same. Take a look at your events and see what they really cost your organization to run, including staff time, and decide if it’s worth it. Take a look at your infrastructure and see if it can take you forward. Are there things you need to add or delete? Can you current staff accomplish your goals or do you need to make some changes?
Get your best fund raisers and your most engaged board members and volunteers in a room and start putting the pieces down to create a resource development plan.
80% of all giving in this country is from individuals. Unless your income reflects that percentage, you have opportunity knocking. Get the door!
As always, I welcome your experience and insight.
dani sig

You need more women in your non-profit boardroom!

rosie the riviterLast week I was out to lunch with two male non-profit friends in downtown Chicago when the topic of women board volunteers came up. This happens from time-to-time, and when it does I always bite my tongue because I tend to have strong opinions on this subject. So, I took a deep breath and prepared for what I assumed was going to be one of those “difficult and uncomfortable conversations“. Boy oh boy . . .was I wrong (and pleasantly surprised).
Let me start by explaining what I mean by “I have strong opinions . . .” The fact of the matter is that my opinions are sexist (at least I think they are). When I am engaged in conversations about non-profit board development and I’m feeling bold, I like to say, “If you want lots of discussion in the boardroom about what ‘should’ happen, then recruit a lot of men to serve on your board because they will talk a subject to death. If you want something done, recruit some women because they are the ‘do-ers’ of our society.
A good friend of mine would respond to this by saying, “All generalizations, including this one, are incorrect.
So, I usually shy away from sharing this opinion because:

  1. It feels like a sexist thought
  2. It has gotten me in trouble in the past and sparked heated discussions
  3. The “all generalizations” comment is usually right on target

Let’s fast forward to my lunch conversation in downtown Chicago last week as I prepared for a lunch discussion that I assumed was going down the wrong road.
The first words out of one guy’s mouth were positive and progressive. He shared a story about the women on his board being extraordinarily active and engaged. The other guy talked about wanting to develop what used to be called in the old days a “women’s auxiliary” (and he was calling a Women’s Board). As I shook my head in amazement at the surprising turn this conversation quickly took, the most amazing thing happened. One of the guys validated what I keep referring to as “my sexist opinion” by pointing to research data that he just read about in the OpEd pages of the New York Times on October 23, 2013.
I couldn’t believe my ears, and I asked my lunch partners to please forward me that editorial column.
It arrived the next day in my email inbox. It almost looked like that one special Christmas present that you most prized and treasured as a child (and in the spirit of A Christmas Story read this as me saying that email was the equivalent of an Official Red Ryder Carbine-Action Two-Hundred-Shot Range Model Air Rifle).
The editorial was titled “Twitter, Women and Power,” and it was about the all male boardroom at Twitter, which was just a few weeks from launching its IPO on Wall Street.
I strongly encourage everyone who has any role in your non-profit organization’s board development to read this article. It is definitely worth the click! However, for those of you working with very little time today, here are a few of the major points from the article:

  • Domestic companies that have women board members earn a higher rate of return on invested capital
  • International companies with women on their boards earn a surprisingly higher amount of operating capital
  • During the recent government shutdown, it was our nation’s female legislators who were at the forefront of brokering a deal

After reading this New York Times editorial piece by Nicholas Kristof, I now feel empowered enough to admit that I think women are better fundraising volunteers than their male counterparts. (Uh-oh . . . that little voice inside my head is telling me to shut-up again.)
Does your agency have enough women in the boardroom? How does your board development committee ensure gender balance? What has been your experience on this issue? Please use the comment box below to share your thoughts and opinions.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

A few quick programming notes . . .

Good morning, y’all!
I have temporarily relocated from Chicago to Dallas to work with a client, and this will precipitate a few changes at DonorDreams blog. I understand that most people don’t like change, but I really think you will like this one.
Starting next week, I will only publish a blog post on Tuesdays and Thursdays. As always, those posts will focus on all sorts of non-profit relate things including fundraising, volunteer recruitment and management, board development, operations, etc.
On Mondays, Rose Reinert, who has been a guest blogger here before, will write about social media and technology related topics. Since Rose has been a non-profit person her entire life, these posts should take on a particularly non-profit flavor. To get you more acquainted with Rose, here is the bio box that will appear at the bottom of each of her blog posts:
rose draft sig
On Wednesdays, I’ve asked Dani Robbins to expand her role from posting a board development article on the first Wednesday of each month to publishing anything non-profit related every Wednesday. I’m especially thrilled that Dani agreed to help me out because she recently agreed to join the answers.com team as their non-profit expert. Needless to say, Dani is writing more than she ever has written, and squeezing me into her busy writing schedule is much appreciated. Just in case you can’t remember Dani, here is the bio box that appears at the bottom of each of her blog posts:
dani sigOn Fridays, an old friend is back and he is talking about “organizational development“. I’ve used John’s posts at johnponders blog as a springboard every Friday for more than a year and applied my non-profit stories to his organizational development principles. A few weeks ago, John announced that he was going on hiatus; however, he has agreed to allow me to re-publish my favorite articles from his blog. However, this recycled material won’t feel used to most DonorDreams readers because according to the WordPress analytics for my blog many of you didn’t click-through to johnponders. I am excited about this opportunity to expose you in a direct way to John and his blog. Here is the bio box that I will use at the bottom of each of John’s Friday posts:
john greco sigFor those of you who don’t like these changes, never fear . . . they are only temporary. Everything should snap back to the way it was around Valentine’s Days. In the meantime, you know what I always say . . .
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
http://twitter.com/#!/eanderson847
http://www.facebook.com/eanderson847
http://www.linkedin.com/in/erikanderson847

Organizational Development Fridays are back!

Fridays at DonorDreams blog used to be called “Organizational Development Fridays” (aka OD Fridays). I would read a blog post from my favorite OD professional and blogger in the world — John Greco — and apply his message to something I’ve seen or experienced in the non-profit sector.
At the end of October, John announced to the world that he needed to take a break from blogging at “johnponders~ about life at work, mostly” because there is too much going on in his life right now. Fridays haven’t been the same around here since that announcement.
However, in the spirit of capacity building and organizational development, John recently agreed to let me re-blog the best of the best of his original posts. We decided that this wouldn’t be too repetitive based on WordPress analytics. Apparently, most DonorDreams readers only read my Friday posts and didn’t click-through to John’s originals. So, re-blogging John’s posts should be new and refreshing to many of you.
Organizational development is equally applicable to for-profits and non-profits alike. I encourage you to tune in every Friday, read John’s OD post, and think about how it applies to your non-profit agency. As always, I encourage you to then use the comment box to share your thoughts and experiences because we can all learn from each other. Enjoy!

Don’t Climb That Pole!

By John Greco
Re-posted with permission from http://johnponders.com/
Originally published on February 26, 2012

Four monkeys were put into a room.   In the center of the room was a tall pole with a bunch of bananas suspended from the top.  
monkey2One particularly hungry monkey eagerly scampered up the pole, intent on retrieving a banana.  Just as he reached out to grasp the banana, he was hit with a torrent of cold water from an overhead shower.  With a squeal, the monkey abandoned its quest and retreated down the pole. 
Each monkey attempted, in turn, to secure a banana.  Each received an equally chilly shower, and each scampered down without the prize. After repeated drenchings, the monkeys finally gave up on the bananas. 
With the primates thus conditioned, one of the original four was removed from the experiment and a new monkey added.  No sooner had this new, innocent monkey started up the pole his companions reached up and yanked the surprised creature back down.
After a few such aborted attempts, but without ever having received the cold shower, the new monkey stopped trying to get the bananas. He got the message: don’t climb that pole!
One by one, each of the original monkeys was replaced.  Each new monkey learned the same lesson: don’t climb that pole; none even got so far as a cold shower.  
Despite not experiencing the cold shower, and therefore not understanding precisely why pole climbing was discouraged, they all respected the well-established precedent. 
Even after the shower was removed, no monkey ventured up the pole …
[Author unknown, but greatly appreciated!  If you or anyone you know has a proprietary interest in this story please authenticate and I will be happy to credit, or remove, as appropriate.]


When we speak of a company’s culture, what do we mean?  To me culture refers to the values, norms, and patterns of behavior that groups of people adopt and/or develop as they work.  Or, more simply: “the way we do things around here.”
Where does culture come from?  I try to keep it simple: culture comes from what we learn and understand as being “normal” and/or important …
A more elaborate exploration would talk about the influence of the leader(s), how the values, biases, and preferences of influential leaders get translated into company or departmental policies and management practices, and how eventually they become commonplace in the fabric of the interactions of all employees.
monkey1We, like our monkey friends, become conditioned.  Don’t climb that pole! we learn, when we see what happens to those that do … Then we teach don’t climb that pole! to the newcomers we welcome into the organization, telling the story of what happened to our ambitious co-worker Moe when he climbed that pole it was like a cold shower stopped him right in his tracks! … We learn that we don’t need to climb the pole; we are growing sales and driving profits without climbing the pole; it over time becomes an afterthought, except of course to orient the new talent; and there comes a time when a newbie asks“Why don’t we climb the pole?”and we’re all kind of stumped “dunno; it’s just the way we do things around here!”
Culture is a curious thing; early on, it develops into a strong positive force, uniting people in the pursuit of common goals with normalized behaviors.  Frequently, however, this strength morphs into a weakness — changes in policies, processes, and practices become necessary as leaders push for increased results C’mon, people, we really need to climb that pole to make our revenue and profit goals this year!  but the culture pushes back Don’t climb that pole! insisting on preserving the current way of doing things “Geez, boss, we haven’t climbed that pole for 15 years and haven’t we been wildly successful?”
Of course you are now way ahead of me and considering the quite major implication of all of this … What if the monkeys we need to climb the pole to survive?  Would they we be able to overcome the conditioning?  Would they we change?  Would there be one brave monkey associate who would climb that pole?
So: are your customers increasing their expectations?  Are your competitors getting stronger, more aggressive?  As our government regulations get reformed and our vendors adopt different practices and the younger labor force holds different expectations and … and … to what extent do we need to change; to re-engineer processes and adapt existing practices; to learn new behaviors; to climb that pole!
john greco sig

Finding the right non-profit board prospects might be harder than you think

strategic thinking2Sometimes I hear something that hits me just right, and it takes days to get it out of my head. This happened on Tuesday during the Fox West Philanthropic Network’s Philanthropy Day luncheon. The keynote speaker, Dani Robbins, was talking about the different modes of board governance and the importance of facilitating more strategic and generative discussions in the boardroom. Doing so will result in a more engaged board.
Easy as that! Right?
Well, that little voice inside my head started screaming at me. It was saying, “Whoaaaaa! Can strategic and generative discussions be done with any old board members? Or does it take a certain type of board volunteer?
So, I raised my hand and interrupted Dani’s keynote address. (Sorry, Dani!)
I was half expecting her to say that everyone is capable of engaging in these higher order discussions. I was also expecting her to put the responsibility back on the person(s) who facilitate those boardroom discussions to get the most out of the diversity of people sitting around the table.
However, I got an unexpected answer.
strategic thinking3Dani suggested that board volunteers who are “strategic thinkers” will have an easier time making the transition from traditional fiduciary modes of governance to more strategic and generative modes.
I suspect this means for many non-profit organizations, who want to make this adjustment to governance, that some thought needs to be put into adding more strategic thinkers to their board recruitment prospects lists.
Once I arrived at this conclusion, I got a mental picture of a committee meeting with board governance volunteers going through their prospect identification and evaluation exercises focused on finding strategic thinkers. As this mental picture became clearer, lots of questions flooded into my head including:

  • What does a strategic thinker look and sound like?
  • Where do strategic thinkers live, work and play?
  • How easy will it be for board governance committees to do this work, especially when most committees (in my experience) shortcut the cultivation and evaluation process and go straight from identification to recruitment?

As I normally do when issues like this start bothering me, I open up my internet browser and go to Google.  😉
I quickly found myself reading a post on CEB Blogs titled “5 Characteristics of Strategic Thinkers“. Here are those characteristics:

  1. Open yourself to perspectives from multiple sources
  2. Incorporate both logic and emotion into your thinking
  3. Seek options beyond today’s reality
  4. Question both the familiar and the to-be-determined
  5. Accept open issues

strategic thinking1If you’re scratching your head while reading this list and asking “what does THAT mean,” then click the link and read the CEB Blog post. It really is quite good. If you want to learn more, then I suggest you start Googling around.  😉  You also might want to click here and start with this interesting Wikipedia page on strategic thinking.
Let me bottom line what I’m thinking for you this morning.

  • This isn’t as simple as changing some of the criteria in your gap assessment tool
  • These characteristics are more subtle than questions of age, gender, ethnicity, occupation, fundraising experience, etc
  • Only people who know or work closely with board prospects know whether or not they are strategic thinkers, which puts a spotlight on who is serving on your board governance committee
  • Identifying strategic thinkers for your board recruitment process will require more time spent cultivating and evaluating prospects and less jumping straight from identification to recruitment

What is standing in your agency’s way of transforming its boardroom discussions from fiduciary to more strategic and generative modes of governance? What are you doing to over come those obstacles? Is your board governance committee approaching its job differently when it considers this question? If so, how?
Please use the comment box below to share your thought and experiences. We can all learn from each other.
Here’s to your health!
Erik Anderson
Founder & President, The Healthy Non-Profit LLC
www.thehealthynonprofit.com 
erik@thehealthynonprofit.com
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